MSOFFICE
Mohd Mehraj Badarji
Software Application (BCA)
Gulbarga
Summary
Dynamic professional with a proven track record at Bharti Airtel, enhancing decision-making through meticulous data analysis and visualization. Excelled in roles requiring manual and functional testing, boosting software quality and customer satisfaction. Demonstrates exceptional problem-solving and analytical skills, contributing to significant efficiency improvements.
Overview
17
17
years of professional experience
1
1
Certification
6
6
Languages
Work History
Contract Executive
ARABIAN ORAX TOURISM DUBAI
08.2024 - 10.2024
- Maintained strict adherence to regulatory guidelines throughout the entire contracting process, safeguarding against legal issues or penalties.
- Developed contracts, established government contracting processes and oversaw solicitation, source selection, purchasing and closeout.
- Directed client interface with established contacts in conjunction with executive management.
- Received, reviewed and processed procurements and other contractual requirements for supplies and services.
- Analyzed market trends to inform strategic decisions related to pricing models and service offerings within contracts.
- Resolved contractual disputes through skilled negotiation tactics, minimizing financial losses and maintaining positive business relationships.
- Implemented effective tracking systems for monitoring contract performance, leading to improved decision-making and risk mitigation.
- Collaborated with cross-functional teams to successfully execute contract deliverables on time and within budget.
Software Tester
Impulse Solutions
06.2023 - 07.2024
- Defined and identified test cases for new application development.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Carried out tests to identify, report and repair bugs and glitches.
- Increased efficiency within the QA team by implementing best practices for bug reporting and documentation, facilitating effective communication channels between team members.
- Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
- Collaborated with QA team to test software quality through manual and automated testing.
- Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
- Supported test review, defect control and configuration management within delivery pipeline.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.
Reservation Agent
GETWAY INTERNATIONAL TOURISM
07.2022 - 08.2023
- Received, reviewed and processed procurements and other contractual requirements for supplies and services.
- Led successful negotiations with suppliers/vendors that resulted in favorable terms for both parties while maintaining long-term partnerships.
- Provided training to internal teams on best practices in contract administration, enhancing organizational effectiveness in managing agreements.
- Developed customized contracts tailored to specific client requirements, ensuring satisfaction and compliance.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
Data Analyst
Bharti Airtel Store
04.2019 - 07.2022
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Prepared daily reports on reservations activity for management review and analysis.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
Sales Coordinator
Bharti Airtel
01.2015 - 12.2018
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Data Entry Administrator
Bharti Airtel
02.2008 - 03.2013
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Reported statistics requested by senior management accounting for database growth and call volume.
Education
Bachelor of Computer Applications - Software Application
Nashik Univercity
Pune 04.2001 -
Cumputer Deploma - Data
One Year Computer Course
Gulbarga 04.2001 -
Skills
Manual testing
Software
AUTOMATIC SOFTWARE TESTER :
JIRA , SULINIUM
PHOTOSHOP
DATA ANALYSIS
CANVA
POWER BI
AUT OCAD ,REVIT BIM 10
ESKO
ORACLE
Certification
YES
Timeline
YES
12-2024
Contract Executive
ARABIAN ORAX TOURISM DUBAI
08.2024 - 10.2024
Software Tester
Impulse Solutions
06.2023 - 07.2024
Reservation Agent
GETWAY INTERNATIONAL TOURISM
07.2022 - 08.2023
Data Analyst
Bharti Airtel Store
04.2019 - 07.2022
Sales Coordinator
Bharti Airtel
01.2015 - 12.2018
Data Entry Administrator
Bharti Airtel
02.2008 - 03.2013
Bachelor of Computer Applications - Software Application
Nashik Univercity
04.2001 -
Cumputer Deploma - Data
One Year Computer Course
04.2001 -
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