Mohd Nazeer Uddin
Hyderabad
Summary
Customer-focused Sales Floor Manager & Team Lead with 8 years of experience in retail environments. Strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Down-to-earth professional with proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures and overseeing store operations. Detail-oriented individual consistently delivers on sales and profits and achieves targets. Awarded for best-in-class sales and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
V5 Global Pvt LTD ( USHA project )
Hyderabad
03.2024 - Current
- Fostered a positive work environment through clear communication, training sessions, and development coaching.
- Remained consistent by setting team goals, recognizing performance and rewarding hard work.
- Recruited and trained new sales professionals to quickly build up high-performing team assets.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Developed attainable team sales goals and fostered relationships with clients and staff members.
- Capitalized on opportunities for account growth and business development.
Staffing Manager
Talent logic services Private Limited
Hyderabad
05.2023 - 02.2024
- Health care recruiting for U.S.A.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Wrote job descriptions and posted to job boards.
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
Floor Manager
Vijay Sales India Private Limited
06.2019 - 12.2022
- Oversee the daily operations of the retail store, Manage and provide guidance to a team of sales associates, Train and support the team to provide excellent customer service, Monitor individual sales performance and provide feedback and coaching, Manage team shifts and conduct performance reviews, Maintain inventory levels and ensure products are well-stocked and displayed, Work with vendors and suppliers to order and receive products, Develop and implement sales strategies to increase revenue and customer satisfaction, Analyze sales data and identify trends and opportunities for improvement, Ensure the store is clean, organized, and visually appealing, Address customer complaints and concerns in a timely and professional manner, Collaborate with other managers and departments to ensure the overall success of the store
iPro
Apple Inc- (Manpower Groups Services India Private Limited)
01.2017 - 06.2019
- Act as a brand ambassador for Apple by embodying the company's values and promoting its products and services to customers, Provide exceptional technical support and customer service to Apple customers in person, over the phone, or online, Educate customers on how to use Apple products and software, including providing tips and tricks to optimize their experience, Maintain accurate and detailed documentation of customer interactions, sales, and other relevant information, Uphold Apple's customer service standards and ensure customer satisfaction is the top priority in all interactions
Education
Diploma in Aviation & Hospitality -
Avalon Aptech Institute of Aviation and Hospitality
Hyderabad, TSGraduation - (B. Com) -
Osmania university
Hyderabad, TSIntermediate - (MPC) -
Sri Chaitanya Junior Kalasala
Hyderabad, TSSSC (Secondary School Certification) -
Froebel's High School
Hyderabad, TSSkills
- Retail Operations Management
- Customer Relationship Management
- Excellent communication skills in multiple languages
- People Management
- MS Office - Windows/Mac Os
- Time Management
- Inventory Management
- Problem-solving and decision-making
- Familiar with technology/software systems
- 8 years of customer-facing service experience - Domestic & International
- Work Planning
- Team Supervision
- Shift Scheduling
- Technical Support
- Key Performance Indicators
- Sales expertise
- Teamwork and Collaboration
- Work Planning and Prioritization
- Attention to Detail
Certification
Certified Apple Expert
Accomplishments
- Best iPro Silver Award in 2018 - Apple South Region
- Seasonal target achievement manager at Vijay Sales in 2022
Personal Information
- Title : Team Lead , Staffing Manager, Floor Manager, Apple Expert (iPro) & Customer Service Expert
- Date of Birth: 05/17/1993
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
- Urdu
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Team Leader
V5 Global Pvt LTD ( USHA project )
03.2024 - Current
Staffing Manager
Talent logic services Private Limited
05.2023 - 02.2024
Floor Manager
Vijay Sales India Private Limited
06.2019 - 12.2022
iPro
Apple Inc- (Manpower Groups Services India Private Limited)
01.2017 - 06.2019
Diploma in Aviation & Hospitality -
Avalon Aptech Institute of Aviation and Hospitality
Graduation - (B. Com) -
Osmania university
Intermediate - (MPC) -
Sri Chaitanya Junior Kalasala
SSC (Secondary School Certification) -
Froebel's High School
Certified Apple Expert
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