MOHD OBAID QAYYUM

• Act as the primary point of contact for employee inquiries related to payroll, benefits, leaves, time off, and HR policies.
• Manage and process employment verification requests, ensuring timely and accurate responses.
• Support the end-to-end onboarding and off boarding processes, ensuring smooth transitions for employees.
• Leverage HR systems like Workday, Salesforce, SAP SuccessFactors, and ServiceNow to address employee concerns and manage data.
• Escalate complex HR queries to appropriate teams, collaborating effectively to provide solutions.
• Ensure compliance with company policies and global labor laws while addressing employee issues.
• Track, analyze, and report on recurring employee queries to identify trends and areas for process improvement.
• Contribute to continuous improvement initiatives in HR service delivery, enhancing the employee experience.
• Maintain confidentiality and handle sensitive employee information with the highest degree of professionalism.
• Foster a positive employee experience by delivering responsive, accurate, and consistent HR support

-Managed a high volume of employee cases, ensuring timely resolution and adherence to company policies. Collaborated with cross-functional teams to address complex HR issues, resulting in improved employee satisfaction.

-Assisted in processing payroll for 20000+ employees, ensuring accuracy and compliance with tax regulations. Supported benefits enrollment and addressed employee inquiries, contributing to a seamless benefits experience.

-Administered timekeeping systems, monitored attendance, and resolved discrepancies promptly. Developed and maintained employee attendance reports for management review.

-Demonstrated hands-on expertise in HRIS systems, including Workday, Kronos, Servicenow and SAP SuccessFactors. Generated reports, conducted data analysis, and contributed to system enhancements and updates.

-Managed employee leave requests, ensuring compliance with FMLA, ADA, and company policies. Coordinated reasonable accommodations for employees with disabilities, fostering an inclusive workplace.

-Provide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquires within HRS’ case management system.

-Conduct intake for all HR related inquiries and redirect / escalate to appropriate parties, as necessary.

-Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives

-Experienced in call handling and Voice Mails from UK, Ireland and South Africa region.

-Resolving day to day queries of employees related to payroll, benefits, and attendance.

-Coding their Time cards and CSSM as per the company policies.

-Raising trouble ticket to a concerned team for further resolution.

-Maintained TAT of 24 to 48 hours for query resolution.

-Identify and target potential clients, including businesses, organizations, and hiring managers looking for recruitment services. Build strong and lasting relationships with existing and potential clients, understanding their hiring needs and presenting Teamlease E-Hire's services effectively.

-Develop and implement a sales strategy to meet or exceed sales targets, which may include various recruitment packages and services.

-Oversee the entire recruitment process, from job posting, candidate sourcing, screening, and placement, ensuring it's efficient and effective.

-Manage a pool of candidates, ensuring they are well-matched to job opportunities, and maintain an up-to-date database.

-Work closely with clients to understand their hiring needs, job descriptions, and other requirements to facilitate smooth recruitment.

-Address candidate inquiries, provide guidance throughout the hiring process, and ensure a positive candidate experience.

• Maintain and update employee records in ServiceNow, ensuring accurate and timely documentation of employee data.
• Utilize Workday for employee information management, including updating personal data, job details, and benefits information.
• Manage employee attendance and time tracking through Kronos, ensuring compliance with attendance policies and timely payroll processing.
• Provide HR support by addressing employee inquiries related to attendance, time off, payroll, and benefits.
• Assist with onboarding and off boarding processes, ensuring accurate setup of employee accounts and systems access.