Mohd Owais Khan
New Delhi
Summary
Results-oriented individual with expertise in analytics, customer service, and interpersonal skills. Proven track record of delivering exceptional customer experiences while serving as the primary point of contact for diverse needs. Seeking challenging assignments that allow me to enhance my professional growth. Open to both independent and team-based roles.
Overview
4
4
years of professional experience
Work History
Teammates
Task Us PVT LTD
07.2022 - 02.2024
- Ensured exceptional customer satisfaction by delivering prompt and professional resolution of inquiries, issues, and complaints from diverse clients.
- Delivered informative online demonstrations to familiarize customers with product features and provided guidance on accessing online help resources
- Effectively dealt with challenges within established guidelines of the organization.
- Demonstrated strong time management and organizational skills
- Established and nurtured connections with both new and existing clients to promote lasting partnerships.
- Ensured smooth flow of chat conversations with a maximum of three consecutive chats in the queue.
- Handled customer service inquiries with promptness and accuracy
- Enhanced the flow of inbound chats and calls by providing proper direction to queues.
Sr. Representative, Operations
Convergys India Services PVT
11.2021 - 02.2022
- Managed inbound customer calls from diverse locations
- Fostered relationships with prospective clients and effectively managed relations with current customers.
- Delivered online product demonstrations to enhance customer understanding of key features and available online resources for assistance.
- Identified customer needs and recommended appropriate products or services through skilled questioning techniques
- Maintained precise records of customer information in computer system with detailed and timely notes for future use
- Efficiently handled and remedied concerns, following established company protocols.
- Ensured timely resolution of customer concerns through close collaboration
- Displaying flexibility and adaptability when faced with varying job demands.
Process Executive-Data
Cognizant Solution
09.2019 - 10.2021
- Handled insurance-related tasks such as policy management services, clearing, documentation, inspections on call or via email with clients/customers in the USA.
- Assisted with underwriting operations in the property and casualty sector.
- Ensured policy accuracy by obtaining missing information
- Enhanced the selling abilities of newly hired employees by providing ongoing training and feedback to their immediate supervisor.
- Developed and sustained robust client partnerships, consistently achieving a high level of customer satisfaction.
- Experienced in efficiently multitasking and thriving in high-pressure, fast-paced work environments
- Maintained a strong focus on customer satisfaction and loyalty while assisting customers.
Education
10th -
St. Aloysius College, Pilibhit
12th -
St. Aloysius College, Pilibhit
Bachelors Of Commerce -
Skills
- Domain Expertise
- Operations
- Customer handling
- Interpersonal and Communication Skills
Personal Information
- Father's Name: Mohd.Saleem Khan
- Date of Birth: 12/29/96
- Gender: Male
- Marital Status: Single
Timeline
Teammates
Task Us PVT LTD
07.2022 - 02.2024
Sr. Representative, Operations
Convergys India Services PVT
11.2021 - 02.2022
Process Executive-Data
Cognizant Solution
09.2019 - 10.2021
10th -
St. Aloysius College, Pilibhit
12th -
St. Aloysius College, Pilibhit
Bachelors Of Commerce -
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