Playing Cricket and Listening Music
Mohd Shamshad Khan
Assistant Department Manager
Badlapur West
Summary
Energetic Assistant Department Manger dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Assistant Department Manager
Infiniti Retail LTD (Croma)
Kalyan
07.2021 - Current
- Ensure 100% GUEST PLUS sales process implementation and compliance Planogram and merchandising compliance,Ushers/ Reverse Ushering customers acts on customer feedback. Satisfied Customer are source of advertisement.
- Organize job trainings and cross trainings to employees to achieve department objectives. Handled observing and coaching of employees regarding sales, cross-selling, following all policies and procedures.
- Responsible for maintaining stock accuracy,PID s schedule compliance on a Timely basis.Ensure ticketing compliance (Correction, cleanliness, adherence to guidelines)100% compliance on merchandising, display guidelines Drive liquidation of SLM Ageing stocks.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Meet targets as per KPIs, Execute plans to maximize sales, Profit and Customer Experience. 100% responsibility and accountability for complete compliance on promotion and offer execution.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Maximized productivity and profitability by balancing sales and expenses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Customer Service Specialist
Infiniti Retail LTD (Croma)
Thane Belapur
04.2018 - 06.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Representative
V5 Global Pvt Ltd (Lenovo)
Sion Prabhadevi Fort
09.2015 - 02.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Salesperson
Oppo India Pvt Ltd
Sion
04.2014 - 09.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Expanded brand and marketing strategies by planning strategic events.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Improved customer service and telecommunication skills to build lasting relationships.
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Trained and mentored new sales representatives.
Education
B.com -
Bright Collage of Arts And Commerce
Mumbai 06.2013 - 05.2016
Hardware & Networking Engineer - IT
Keerti Computer Institute
Vadala 01.2013 - 12.2013
Skills
Relationship building and management
Process implementation
Sales professional
Budget forecasting
Revenue Generation
Interests
Accomplishments
Become Star Assistant Department Manager for 4 time.2021 to 2023
Timeline
Assistant Department Manager
Infiniti Retail LTD (Croma)
07.2021 - Current
Customer Service Specialist
Infiniti Retail LTD (Croma)
04.2018 - 06.2021
Sales Representative
V5 Global Pvt Ltd (Lenovo)
09.2015 - 02.2018
Salesperson
Oppo India Pvt Ltd
04.2014 - 09.2015
B.com -
Bright Collage of Arts And Commerce
06.2013 - 05.2016
Hardware & Networking Engineer - IT
Keerti Computer Institute
01.2013 - 12.2013