Socializing
Mohd Tameem Iqbal
online sales consultant
Chennai,TAMIL NADU
Summary
Experienced Online sales consultant with over 1 year of experience in E-commerce . Excellent reputation for resolving problems and improving customer satisfaction. eager to contribute to team success through hard work, attention to detail and excellent organizational skills.. Motivated to learn, grow and excel in E-commerce.
Overview
4
4
Languages
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Online Sales Consultant
Caratlane Pvt Ltd
Chennai, TAMIL NADU
09.2020 - Current
- Replied to information requests through overview, bridge,clickpost,kissflow CRM to foster seamless customer service experience.
- Handling escalations for all the delay in delivery.
- Making sure i follow up with the concern team for a smooth operation.
- Multitasking and connecting with customers in calls and chats .
- Convincing a customer to keep the product rather cancel.
Customer Service Executive
Spicejet Pvt Ltd
Chennai, TAMIL NADU
12.2019 - 03.2020
- Managing check-in counters that serve departing passengers. Key duties include checking passengers into flights, rebooking customers onto other flights whose flights have either been delayed or cancelled and providing updates to waiting passengers
- I was sent to Mumbai for 5 months for deputation as the airline had requirement for a senior executive .
- Assisting passengers by answering questions, providing directions, or attending to their other needs. .
- Assisting passengers with misconnection and handle any enquiries around lost baggage.
Education
BBA - Business Administration
Asan Memorial Matriculation High School
Chennai 06.2013 - 05.2016
Skills
Flexible team player
Quick leaner
Responsible and reliable
Creative vision
Problem-solving
Interests
Playing and watch sports
Video games
Movies and shows
Travelling
Timeline
Online Sales Consultant
Caratlane Pvt Ltd
09.2020 - Current
Customer Service Executive
Spicejet Pvt Ltd
12.2019 - 03.2020
BBA - Business Administration
Asan Memorial Matriculation High School
06.2013 - 05.2016