Generated travel-related reports for clients to facilitate decision-making.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Helped customers with passport and visa applications.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Sales Executive
EUREKA FORBES LIMITED
Lucknow
12.2011 - 03.2014
Grow existing business
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Recommended complementary purchases to customers, increasing revenue.
Customer Care Executives
AEGIS LIMITED
Lucnow
10.2010 - 11.2011
Coordinated timely responses to online customer communication and researched complex issues.
Evaluated interactions between associates and customers to assess personnel performance.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Employed comprehensive benchmarks to establish and monitor customer service standards.
Communicated with customers to identify needs and expectations.
Explained online self-help options to customers to promote additional and after-hours support choices.
Offered free products or services to pacify irate or unsatisfied customers.
Resolved concerns with products or services to help with retention and drive sales.
Sales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt LtdSales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt Ltd
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