Mohd. Tauseef Shaikh
Fraud Specialist II
Mumbai,Maharashtra
Summary
Dynamic & Skilled professional with a robust background in Fraud Detection, Prevention, customer retention, and technical support across financial services and telecommunications sectors. Proven expertise in analyzing data to prevent fraud and resolving complex customer issues with precision. Highly Flexible to learn new thing with an open mind approach. Adept at building strong client satisfaction with efficiency. Possesses exceptional problem-solving abilities, strong communication skills, and a commitment to delivering top-tier service and results.
Overview
5
5
years of professional experience
Work History
Fraud Prevention Specialist II
JP MORGAN CHASE & CO.
Mumbai
03.2023 - Current
- Analyze and monitor debit card transactions to detect potential fraudulent activity.
- Investigate and resolve fraud claims, ensuring minimal impact on clients and the company.
- Collaborate with cross-functional teams to implement strategies that enhance fraud prevention efforts.
- Utilize advanced tools and technologies to identify trends and mitigate risks in real-time.
- Maintain high accuracy and efficiency in handling sensitive customer information and fraud cases.
- Provide insights and recommendations to improve fraud detection systems and processes.
Customer Relations Advisor(Retention)
Tech Mahindra Business Services
Mumbai
01.2020 - 02.2022
- Work with Three Telecommunications Service as a Retention Specialist.
- Solving issues, and offering tailored solutions to prevent churn.
- Built strong customer relationships through effective communication and personalized service.
- Analyzed customer feedback and usage patterns to proactively address potential retention risks.
- Collaborated with internal teams to enhance service offerings and improve customer satisfaction.
- Consistently met and exceeded retention targets, contributing to the overall success of the business.
- Provided in-depth knowledge of Three UK's products and services to assist customers in making informed decisions.
- Responded to customer inquiries via phone, email, and in person.
Customer Support Representative
Concentrix Pvt. Ltd
Mumbai
04.2019 - 01.2020
- Worked with J2 Global Communications products i.e. Efax & Metrofax.
- Provided comprehensive support to customers, addressing billing inquiries, technical issues, and retention needs.
- Resolved customer issues efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted customers with troubleshooting and resolving technical problems related to Efax & Metrofax services.
- Managed billing inquiries, adjustments, and clarifications.
- Implemented retention strategies by offering solutions and alternatives to prevent service cancellations.
- Maintained detailed records of customer interactions and feedback, contributing to process improvement enhancemer.
Education
Bachelor of Science - Hospitality Administration And Management
Rizvi College of HMCT
Mumbai06-2018
Higher Secondary School Certificate - Computer Science
Rizvi College of Arts, Science and Commerce
Mumbai03-2014
Secondary School Certificate - High School Teaching
S.T. Anthony's High School
Mumbai03-2012
Skills
- Fraud Detection & Prevention
- Verbal & Written Communication
- Problem Solving
- Growth Mindset
- Process Improvement
- Data Analysis
- Flexibility
- Quick learner
- MS Office
Accomplishments
- Got Appreciate & Recognised multiple Times for Best Performer (Including Customer Satisfaction, Fraud Review Accuracy & Efficiency as Key Parameters)
- Got Appreciation For Being Best Performer In Q3' 2020 and Q2/Q3' 2021 at TechMBS.
- Got Appreciation for Best Debutant at Concentrix Q3' 2019.
Personal Information
- Hobbies: Singing, Voicing, Painting & Cycling.
- Date of Birth: 22/06/1997 (DD/MM/YYYY).
Languages
Hindi
First Language
English
Proficient
C2
Urdu
Beginner
A1
Timeline
Fraud Prevention Specialist II
JP MORGAN CHASE & CO.
03.2023 - Current
Customer Relations Advisor(Retention)
Tech Mahindra Business Services
01.2020 - 02.2022
Customer Support Representative
Concentrix Pvt. Ltd
04.2019 - 01.2020
Bachelor of Science - Hospitality Administration And Management
Rizvi College of HMCT
Higher Secondary School Certificate - Computer Science
Rizvi College of Arts, Science and Commerce
Secondary School Certificate - High School Teaching
S.T. Anthony's High School
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