Mohd Umar Daraz Farooqui
In House Trainer
Lucknow,UP
Summary
Accomplished professional with expertise in training and mentoring at Mega Motors, enhancing employee development and productivity. Skilled in warranty management and customer relations, driving customer satisfaction and retention. Proven track record in optimizing training delivery and analyzing trends for targeted improvements. Adept at fostering team collaboration and delivering exceptional service.
Overview
19
19
years of professional experience
3
3
Languages
Work History
In House Trainer
Mega Motors(Maruti Suzuki Dealer)
10.2023 - Current
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Provided coaching and mentoring to employees.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Warranty Coordinator
Mega Motors(Maruti Suzuki Dealer)
10.2019 - 09.2023
- Conducted regular audits of completed warranty claims, identifying areas for process improvement and cost reduction.
- Developed comprehensive reports for management, highlighting warranty trends and potential improvements.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
Customer Care Manager
Narain Ford (Ford Dealer )
03.2015 - 05.2016
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Warranty Administrator
Narain Ford(Ford Dealer)
05.2010 - 02.2015
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
Body Shop Advisor
Gold Rush Sales and Service(Tata Motors Dealer)
09.2009 - 10.2010
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
Service Advisor
Gud's Car Care (Maruti Suzuki MASS)
08.2008 - 03.2009
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Representative
Gud's Car Care(Maruti Suzuki MASS)
10.2006 - 07.2008
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Education
Diploma In Mechanical Eng -
Sai Nath University
Jharkhand 04.2001 -
Skills
New hire training
Training material updates
Course planning
Training needs analysis
Claims processing
Warranty management
Customer relations
Team management
Training and mentoring
Customer experience improvement
Customer service
Timeline
In House Trainer
Mega Motors(Maruti Suzuki Dealer)
10.2023 - Current
Warranty Coordinator
Mega Motors(Maruti Suzuki Dealer)
10.2019 - 09.2023
Customer Care Manager
Narain Ford (Ford Dealer )
03.2015 - 05.2016
Warranty Administrator
Narain Ford(Ford Dealer)
05.2010 - 02.2015
Body Shop Advisor
Gold Rush Sales and Service(Tata Motors Dealer)
09.2009 - 10.2010
Service Advisor
Gud's Car Care (Maruti Suzuki MASS)
08.2008 - 03.2009
Customer Care Representative
Gud's Car Care(Maruti Suzuki MASS)
10.2006 - 07.2008
Diploma In Mechanical Eng -
Sai Nath University
04.2001 -
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Urdu
Intermediate (B1)