MOHAMMED YOUSUF KHAN
Bangalore
Summary
I seek challenging opportunities where I can fully use my skills to contribute to the success of the organization, and I see myself growing in that organization. I am an open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Accociate/Up Sales agent
FIRSTSOURCE SOLUTIONS LTD.
12.2019 - 05.2025
- I worked as a customer service agent, delivering sales through service for UK processes, including Admiral and Sky UK.
- Handling not just calls, but also emails, and chats to resolve customer queries.
- Upsells for renewal, adding a new range of products and services to the customers with the highest satisfaction.
Delivery Executive
Instakart Service Private limited
08.2019 - 11.2019
- Company Overview: Instakart Service Private Limited is a logistics company tied up with Flipkart for delivering couriers and packages.
- (3 months period on a contract basis)
CUSTOMER SUPPORT EXECUTIVE
TEAM EFFORT NETWORK
02.2017 - 07.2019
- Company Overview: TEN (Team Effort Network) is a USA based MNC tiedup with WebEx and other Software companies for website and hosting space.
- TEN (Team Effort Network) is a USA based MNC tiedup with WebEx and other Software companies for website and hosting space.
Education
+2 - 2nd PUC
United Mission Collage
Mission Road01.2016
SSLC - 10th Standard
Yeldunda Palya Government High School
Yeldunda Palya04.2014
Skills
- Customer service
- Upselling techniques
- Call handling
- Email communication
- Chat support
- Customer relationship management
- Cold calling
- Sales follow-up
- Closing deals
Languages
- English
- Kannada
- Hindi
Timeline
Customer Service Accociate/Up Sales agent
FIRSTSOURCE SOLUTIONS LTD.
12.2019 - 05.2025
Delivery Executive
Instakart Service Private limited
08.2019 - 11.2019
CUSTOMER SUPPORT EXECUTIVE
TEAM EFFORT NETWORK
02.2017 - 07.2019
+2 - 2nd PUC
United Mission Collage
SSLC - 10th Standard
Yeldunda Palya Government High School
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