Mohd Wajid Shaikh
Mumbai
Summary
Dynamic and knowledgeable airport services professional with 6 years of experience in delivering exceptional passenger service and operational support. Proven ability to build strong relationships, resolve issues efficiently, and adapt to fast-paced environments. A positive, proactive, and collaborative team player committed to ensuring a smooth and pleasant travel experience for all passengers
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Ethiopian Airlines
Mumbai
03.2024 - 10.2024
- Passenger Handling: Assist with check-in, baggage, and document verification.
- Boarding: Oversee boarding, verify tickets, and assist at the gate.
- Customer Service: Manage inquiries, special requests, and VIP services.
- Flight Monitoring: Track flight status and manage delays.
- Aircraft Handling: Supervise baggage and cargo loading/unloading.
- Safety & Security: Ensure safety compliance and handle emergencies.
- Cargo Management: Oversee cargo loading and documentation.
- Catering: Ensure timely loading of in-flight meals.
- Coordination: Collaborate with operations, security, and maintenance.
Passenger Service Agent
Celebinas Airport Service Pvt Ltd
Mumbai
05.2018 - 02.2024
- Assisted with check-in, baggage handling, and seat allocation.
- Verified documents and issued boarding passes.
- Addressed passenger inquiries and special requests (PRM, minors).
- Managed boarding and passenger verification.
- Communicated flight delays, cancellations, and gate changes.
- Handled lost baggage claims and lost items.
- Coordinated with security, ground staff, and baggage teams.
- Ensured passenger safety during emergencies.
- Generated daily reports on flight status and service activities.
Education
Bachelor of Commerce - Kalaburagi
National Evening College
Kalaburagi01-2011
Higher Education Administration - Bidar
Norma Fendrich PU College
Bidar2008
Secondary Education - Hyderabad
Dazzling High School
Hyderabad2006
Skills
- Customer Service
- Communication
- Problem-Solving
- Teamwork
- Multitasking
- Procedural Knowledge
- Understanding airline codes
- Visa checks
- Airport ground operations
- Ticketing software proficiency
Timeline
Passenger Service Agent
Ethiopian Airlines
03.2024 - 10.2024
Passenger Service Agent
Celebinas Airport Service Pvt Ltd
05.2018 - 02.2024
Bachelor of Commerce - Kalaburagi
National Evening College
Higher Education Administration - Bidar
Norma Fendrich PU College
Secondary Education - Hyderabad
Dazzling High School