Mohd Waseem
New Delhi
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Zigly, Cosmo First
New Delhi
03.2025 - Current
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Senior Galaxy Consultant
Samsung India
New Delhi
06.2024 - 03.2025
- Stock management on an Excel sheet.
- Store maintenance.
- Attend to walk-in customers, explain the products, and close the deal.
- Handle only the premium smartphone section.
- Prepare the DSR on a daily basis, and share it with the ASM.
Store Manager
Heads Up For Tails
New Delhi
04.2022 - 05.2024
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Store Manager
Heads Up For Tails
New Delhi
04.2020 - 03.2022
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Sr. Sale Executive
Heads Up For Tails
New Delhi
07.2019 - 04.2020
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
- Provided exceptional customer service throughout the entire sales process.
- Generated leads through cold calling and networking activities.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Enhanced sales by presenting customers with specific solutions.
Iphone Professional
V5 Global
New Delhi
10.2015 - 06.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Retail Sales Executive
Global Gadgets Pvt Ltd
New Delhi
10.2012 - 09.2015
- Advised customers on appropriate merchandise selections based on their needs.
- Resolved any customer issues or complaints in a timely manner.
- Developed and implemented effective sales strategies to increase customer base.
- Performed accurate record keeping of inventory and sales data.
- Participated in staff meetings to discuss upcoming initiatives and strategies.
- Developed relationships with customers through personalized service.
Education
B.Com - Commerce
Annamalai University
Tamilnadu05-2014
12th Class - Commerce
Anglo Arabic School
Ajmeri Gate03-2011
10th Class - All Subjects
Anglo Arabic School
Ajmeri Gate03-2008
Skills
- Inventory management
- Customer service
- Employee training
- Report preparation
- Team building
- Cash handling
- Operations management
- Store opening and closing
- Goals and performance
Languages
Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Affiliations
- I like to play cricket and football
- I like traveling
Accomplishments
- I have awarded Store Manager of the Quarter two times in a year in Heads Up for Tails
- I have awarded Salesman of the Month with cash of Rs 21,000 in Global Gadgets
- I have been awarded a Samsung smartphone as a top performer with Samsung India
Timeline
Store Manager
Zigly, Cosmo First
03.2025 - Current
Senior Galaxy Consultant
Samsung India
06.2024 - 03.2025
Store Manager
Heads Up For Tails
04.2022 - 05.2024
Assistant Store Manager
Heads Up For Tails
04.2020 - 03.2022
Sr. Sale Executive
Heads Up For Tails
07.2019 - 04.2020
Iphone Professional
V5 Global
10.2015 - 06.2019
Retail Sales Executive
Global Gadgets Pvt Ltd
10.2012 - 09.2015
B.Com - Commerce
Annamalai University
12th Class - Commerce
Anglo Arabic School
10th Class - All Subjects
Anglo Arabic School
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