Mohd Zahid Khan
Ambedkar Nagar
Summary
Career Objective
Enthusiastic and detail-oriented Computer Science graduate seeking an entry-level L1 IT Support / Technical Support Engineer position. Eager to apply problem-solving skills, system knowledge, and customer service abilities to ensure smooth IT operations and user satisfaction in a fast-paced environment
Overview
1
1
year of professional experience
2
2
Languages
Work History
System Analyst Team Lead
Final Year Project
12.2024 - 05.2025
“Automated Helpdesk Ticketing System using Python and MySQL” — designed a ticketing tool for IT issue tracking.
Data Analyst
Analysis of Car Sales
01.2024 - 04.2024
Analyzed car sales and profit trends using Excel Visualization for dealer performance.
Created dashboards and KPIs with IBM Cognos Analytics or Google Looker Studio.
Conducted customer Sentiment and recall analysis with treemaps and heatmaps.
Automated Reporting and exported dashboards for management review.
Applied data science skills to deliver actionable business insights.
Education
B.Tech( Computer Science And Engineering)
Kamla Nehru Institute of Physical And Social Sciences
Sultanpur Up06.2025
Skills
Technical Skills
💻 Operating Systems: Windows 10/11, Linux (Ubuntu/CentOS)
🖥️ Networking: TCP/IP, DNS, DHCP, LAN/WAN setup, VPN, Ping & Traceroute diagnostics
⚙️ Tools: Active Directory, Remote Desktop, MS Office 365
🔧 Hardware Support: Printer , driver installation, system imaging
🗄️ Database: MySQL, MS SQL (basic queries)
🛡️ Security: Antivirus configuration, password management, patch updates
🗣️ Soft Skills: Communication, Documentation, Customer Service, Teamwork
Timeline
System Analyst Team Lead
Final Year Project
12.2024 - 05.2025
Data Analyst
Analysis of Car Sales
01.2024 - 04.2024
B.Tech( Computer Science And Engineering)
Kamla Nehru Institute of Physical And Social Sciences