Mohd Zeehan Ul Hasan Mughni
Khairabad Distt Sitapur UP
Summary
Self-motivated professional offering several years of experience in the field. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships.
Overview
11
11
years of professional experience
Work History
Search Engine Evaluator
telus international
Remote
07.2017 - Current
- Conducted online searches to evaluate the accuracy and relevancy of search results.
- Assessed overall performance of websites against predefined criteria such as speed, design.
- Researched current trends in the search engine industry and recommended changes accordingly.
- Provided feedback on search engine algorithms to improve user experience.
- Maintained logs of daily tasks performed and reported any issues encountered during evaluations.
- Evaluated competitor's strategies, including keyword usage, link building and other SEO tactics.
- Performed quality assurance checks for web content accuracy and relevance.
- Reviewed website content for compliance with guidelines set by major search engines.
Customer Service Executive
aegis limited
Lucknow
06.2013 - 01.2014
- Provided technical support when necessary to resolve complex problems.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Processed orders accurately and efficiently in accordance with company policies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Master of Arts - Political Science
UPRT Open University
Lucknow06-2021
Bachelor of Education - Education
Mahmoodabad College of Mangement
Mahmoodabad, Sitapur06-2018
Bachelor of Science - Computer Science
Shia Pg College, Lucknow
University Of Lucknow06-2014
Some College (No Degree) - Science Education
Intermediate
SitapurSome College (No Degree) - Science
High School
SitapurSkills
- Content evaluation
- Keyword Research
- Social Media Monitoring
- User Experience
- Customer Focus
- Web Research
- Online Tools
- Customer Service
- Creative Thinking
- Regulatory Compliance
- Relationship Building
- Decision-Making
- Excellent Communication
- Team Leadership
- Time Management
- Problem-Solving
- Multitasking
- Time management abilities
- Creative Idea Development
- Google Analytics expertise
- Industry trend understanding
- Microsoft Office
- Self Motivation
- Data Entry
- Written Communication
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Timeline
Search Engine Evaluator
telus international
07.2017 - Current
Customer Service Executive
aegis limited
06.2013 - 01.2014
Master of Arts - Political Science
UPRT Open University
Bachelor of Education - Education
Mahmoodabad College of Mangement
Bachelor of Science - Computer Science
Shia Pg College, Lucknow
Some College (No Degree) - Science Education
Intermediate
Some College (No Degree) - Science
High School
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