Provided comprehensive technical support to Google Ad Manager and Authorized Buyer partners, resolving issues across ad serving, implementation, RTB behavior, and platform functionality.
Diagnosed and resolved complex delivery, targeting, and policy-related issues, ensuring minimal disruption to publisher revenue and smooth campaign performance.
Troubleshot programmatic challenges such as PG/PD delivery gaps, bid throttling, low win rate, creative disapprovals, audience targeting mismatches, and under-delivery.
Analyzed tagging, creative code behavior, Google Publisher Tags, and page-level requests to identify implementation faults and recommend accurate fixes.
Used internal tools to validate impressions, clicks, auction activity, and real-time bidding patterns to support decision-making.
Supported advertisers and agencies with policy clarifications, auction behavior insights, and billing-related queries within Authorized Buyers.
Escalated complex cases to policy and engineering teams with clear, structured documentation to speed up resolution.
Ensured alignment with Google Ads policies, programmatic rules, creative quality standards, and platform best practices.
Maintained high CSAT by delivering clear, actionable solutions within SLA and communicating updates proactively.