Mohideen Abdul Khader

Client – Sanofi.

• Leading a 50+ member technical team supporting VMware, Cloud, and Security, overseeing the delivery of services within this domain.
• Designing VMware and Windows, naming conventions, HLD, and LLD documents covering all scopes as per SOW.
• Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) migration of Windows-based, as well as Linux servers, from VMware using VMware Converter.
• Configuring, designing, controlling, and troubleshooting VMware ESXi vSphere 8.0, 7.0, 6.0, 6.5, and 6.7.
• Installation and configuration of the vSphere 6.7 environment with vSAN and NFS.
• Installing Updates Using Update Manager for ESXi Hosts
• Configured and managed vCenter vSphere, ESXi, and other VMware technologies
• Handled Data Center Operations and installed/upgraded ESXi and VCenter servers
• Enabled Google Cloud VMware Engine and Azure services, establishing private clouds and configuring networking settings
• Set up VMware HCX and Azure Hybrid Cloud Extension for secure bridges between on-premises and cloud environments
• Organized and migrated VMs to Google Cloud and Azure, validated successful migrations, and monitored performance
• Managing of Vcenter Servers on multiple locations Datacenters
• Played a pivotal role in the Rapid Response Team (RRT), contributing to the management of critical incidents and problem resolution
• Achieving KPI for Virtualization tower & also report KPIs to senior management
• Collaborated with the Cross Functional Services (CFS) team to ensure effective coordination across Change, Incident, and Problem Management processes
• Drove the implementation of best practices to handle changes, reduce incidents, and conduct comprehensive problem analyses to prevent recurrences
• Fostered collaboration with diverse teams to elevate service delivery and uphold superior standards of IT infrastructure management
• Client – Sanofi
• Successfully reduced incident response time by 30% through the introduction of an automated alerting system
• Led a cross-departmental team to develop a new incident management protocol, resulting in a 25% decrease in recurring incidents
• Orchestrated a company-wide adoption of a problem management tool that improved problem resolution efficiency by 40%
• Achieved a significant reduction in P1 volumes and AIMS Change induced incidents
• Enhanced Change Management processes, leading to a marked decrease in change-induced incidents over the last 5 months
• Implemented a Hypercare strategy, focusing on AIMS Focused Incidents to further strengthen incident management

• Company Overview: Client - WPP
• Configuring, designing, controlling, and troubleshooting VMware ESXi vSphere 6.0/6.5/6.7
• Installation & Configuration of vSphere 6 environment with vSAN
• Installing Updates Using Update Manager for ESXi Hosts
• Upgrading virtual machine VMware tools, hardware version using PowerShell script
• Managing of Vcenter Servers on multiple locations Datacenters
• Operating on vSphere 6.7, Microsoft Windows 2003/2008/2012/2012 R2/2016
• Managing process vision & design, enhancement strategy and transition strategy
• Monitoring the overall design and implementation of systems involving network layouts, configuration and maintenance of data center servers
• Install, Upgrade and manage a customer’s VMware Horizon-7 View Virtual Desktop Infrastructure
• Use VMware User Environment Manager (UEM) to virtualize User Profiles
• Use App Volumes, ThinApp, and RDSH Servers to virtualize Applications
• Provide planning, installation, testing and technical support for VDI applications
• Handling Daily & Weekly Ops Review meeting with client
• Conduct interviews, hire and train new technical support/IT staff
• Managing team size of 16 engineer in 24
• 7 shift and preparing shift roaster
• Conduct weekly review meeting with team and identify gaps to take corrective action
• Perform RCA on high severity incidents and present the data with customer stakeholders
• Handle Incident, Service request, Problem and Change request as per defined process
• Identify, fix / escalate performance related issues
• Work with hardware vendor for hardware replacement
• Motivate team members to achieve high standards
• Client - WPP

• Company Overview: Client – Comcast.
• Manage a team of 30+ technical services specialists and SMEs.
• Handling DC move/exit, network refresh, and data migration projects involving StorSimple and CTERA.
• Managed server builds, including physical servers (ESXi hosts) and virtual machines.
• Responsible for streamlining and delivering complex T&M projects that involve multiple global teams.
• Key point of contact for cross-vendor liaison, global team coordination, and executive management updates.
• Responsible for defining and implementing processes to ensure smooth delivery and healthy vitals of projects.
• Responsible for reviewing project commercials and maintaining optimum project execution within limits.
• Responsible for assessing project risk, and periodic review of mitigation plans.
• Responsible for periodic review, upkeep, and full pursuance of project quality procedures.
• Installation and configuration of vSphere 5 and vSphere 6 environment.
• Installing Updates Using Update Manager for ESX/ESXi Hosts.
• Upgrading the virtual machine, VMware tools, and hardware version using a PowerShell script.
• Managing Vcenter servers in multiple data center locations.
• Monitoring and managing vCenter through vROPs over the dashboard for health, risk, and efficiency.
• Upgrading ESXi 5.0 to ESXi 5.5, and ESXi 5.5 to 6.0 at the cluster level.
• Installing Updates Using Update Manager for ESX/ESXi Hosts.
• Installing and Building ESXi Servers.
• Assigning LUNs to ESX/ESXi servers and creating data stores with standard naming conventions.
• Configuration of Cisco UCS Fabric Interconnect (6248 UP and 6296 UP) in cluster mode.
• Firmware upgrades on UCS Fabric Interconnects.
• [2.1(1a) to 2.2(1b) & 2.2(1b) to 2.2(5c) & 2.2(8b) to 3.2(3d)] versions for 90+ UCS domains.
• Production migration of Cisco UCS Fabric Interconnect from 6248UP to 6296UP.
• Creation of service profile templates using the above policies and pools for B-series blades and C-series rack-mount servers.
• Using the Service Profile template, deploying Service Profiles.
• Coordinating with different vendors for application-related issues on Cisco UCS bare-metal transcoders.
• Conduct training sessions for juniors on the platform, and on VMware, Cisco UCS, and Linux.
• Support various custom applications and products.
• Adhere to the ITIL process.
• Resolving issues and customer requests on time, thereby meeting the committed SLA.

• Company Overview: Client- Nelisen
• Opening, updating and reporting on customer cases opened through CCM ticketing system
• Installing and Managing the ESX and ESXi hosts on Cisco blade Servers and also on Standalone servers
• Enabling VMware features like vMotion, Storage vMotion, High Availability (HA), Resource Scheduling (DRS)
• Performing Physical to Virtual (P2V) and V2V Migration using VMware convertor
• Create and manage dedicated and floating desktop pools in VMware View 4.5
• Configuring vCenter Server and Adding vCenter Server Instances to View Manager
• Remove a vCenter Server Instance from View Manager
• Create a User Account for View Composer
• Deploy and manage linked-clone virtual desktops
• Experience in administration of Active directory (only in creating users and computers, groups, account unlocking, password reset)
• Experience in trouble shooting of computer Hardware and software related issues
• Client- Nelisen

• Company Overview: Client – iCreate
• Installing and adding new esxi serves to data center
• Managing Datacenter using vSphere
• Creating VM using templates for windows & Linux
• Enabling HA, DRS and Vmotion
• Provided LAB support to test and dev team (snapshots and backup)
• Create and manage dedicated and floating desktop pools in VMware View 4.5
• Deploy and manage linked-clone virtual desktops
• Configure and manage desktops that run in local mode
• Installing different flavors of windows servers
• Installation, configuration and troubleshooting of various applications
• Client – iCreate

• Installing, Configuring and Managing OS like Windows XP and Windows 2003, Linux
• Print Server Configuration and Administration
• Solving Network connectivity problems at client side
• Configuring and troubleshooting of MS Outlook at client side
• Worked on Remote tools like Net meeting and RDP
• Troubleshooting network Printers, OS Problems & Hardware problems in Desktop PCs
• Worked on implementing group policies for Windows 2003 Server