Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Nani Agro Foods Pvt Ltd.,
Erode
01.2005 - 03.2024
Conducted regular meetings with senior management team to review progress against established objectives.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Conducted market research to identify trends, opportunities, and threats in the industry.
Oversaw product development initiatives from concept through completion stages.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Ensured compliance with local health department regulations regarding food safety standards.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Developed marketing strategies designed to increase brand awareness within target markets.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Established and maintained effective communication with staff members to ensure efficient operations.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Guided management and supervisory staff to promote smooth operations.
Supervised employees through planning, assignments, and direction.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Recruited, interviewed and hired qualified staff for open positions.
Designed sales and service strategies to improve revenue and retention.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Trained employees on duties, policies and procedures.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, trained and empowered employees to achieve key performance indicators.
Developed service and sales strategies to improve retention and revenue.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Formed and sustained strategic relationships with clients.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented successful business strategies to increase revenue and target new markets.
Lecturer Cum Head of the Department
Cheran Arts and Science College
Kangeyam
06.1997 - 06.2002
Collaborated with colleagues to develop innovative teaching methods to engage students.
Attended conferences and workshops to stay up-to-date on best practices in higher education.
Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
Created a positive learning environment by actively engaging with all students during class time.
Provided guidance to students on course selection, career planning, and other educational matters.
Advised students on their academic progress and career goals.
Organized study groups and provided additional instruction outside of the classroom as needed.
Mentored graduate students with their research projects and dissertations.
Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
Advised student organizations, supporting extracurricular activities that complement academic learning.
Facilitated stimulating class discussions to encourage critical thinking and debate among students on contemporary issues.
Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
Coordinated with external organizations to arrange guest lectures, field trips, and practical experiences relevant to the course content.
Promoted excitement among students in classroom through delivery of interesting topics.
Fostered a positive and inclusive classroom environment, promoting respect, collaboration, and engagement among students.
Directed full classrooms of students to develop various kinds of research.
Maintained student engagement through creative subject delivery and learning activities.
Education
MBA - HR And Marketing (Correspondence)
Madurai Kamaraj University
Madurai
06-2000
Bachelor of Science - Catering Science And Hotel Management
Cheran Arts And Science College
Kangeyam
06-1997
Skills
Financial Administration
Customer Retention
Schedule Management
Workflow Planning
Sales
Expense Control
Process Automation
Advertising and marketing
Operations Oversight
Business Development
Branding
Quality Management
Vendor Sourcing
Loss Prevention
Program Administration
Business Administration
Project Management
Contract Negotiations
Distribution Management
Supervision and training
Communication Skills
Process Redesign
Total Quality Management
Project Planning
Cost Reductions
Data review
Human Resources Management
Budgeting and cost control
Strategy
Supply Chain Management
Performance Improvements
Sound Judgment
Event Management and Promotion
Operations Management
Team training and development
Troubleshooting expertise
Global Sales and Marketing
Relationship Building
Staff Training and Development
Sales Team Development
Leadership and team building
Profit Generation
Product costing
Global Solutions
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Affiliations
Cooking
Gardening
Certification
BRC food safety lead auditor certification
Timeline
General Manager
Nani Agro Foods Pvt Ltd.,
01.2005 - 03.2024
Lecturer Cum Head of the Department
Cheran Arts and Science College
06.1997 - 06.2002
MBA - HR And Marketing (Correspondence)
Madurai Kamaraj University
Bachelor of Science - Catering Science And Hotel Management
Cheran Arts And Science College
BRC food safety lead auditor certification
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