Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Mohin Patel

Mohin Patel

Ahmedabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Associate

Pinelabs PVT LTD
Ahmedabad
05.2023 - Current
  • Day-to-day assigned store tagging QR.
  • Merchants are given training on how to work applications.
  • Built relationships with customers by providing friendly customer service.
  • Investigated and resolved issues to drive better service for customers and Merchants.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Provided customer service support for inquiries, complaints, and returns.
  • They encouraged customers to sign up for loyalty programs.
  • Answered customer questions and provided store information.
  • Trained new associates on store operations, policies, and procedures.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Maintained an up-to-date knowledge of store promotions, specials, events.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Coordinated with cross-functional teams to ensure successful implementation of projects.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Attended and participated in industry events.

Administrator - Sales

Zomato Limited
Ahmedabad
01.2018 - 07.2022
  • Build creative sales strategies to increase customer satisfaction and attain business sales goals
  • Actively involved in research efforts to identify new marketing strategies, business opportunities, and the performance of competitors
  • Participate in trade shows, sales workshops, sales seminars, and events on behalf of the business to increase visibility
  • Present sales proposals
  • Structure deals and payment terms
  • Cultivate relationships with prospective new clients
  • Served as a dedicated Office Administrator in a fast-paced office
  • Assisting and coordinating with the sales and marketing team for cheques collected from the restaurants
  • Assisting front office staff in maintaining the office premises, scheduling events
  • Supporting sales staff in handling and documenting records
  • Managing the monthly finances for the city
  • Planned and managed the monthly working capital for office expenditures
  • Keeping a close look at all equipment in the company and taking relevant action if equipment does not work properly or damages
  • IT Asset Data maintained for pan Gujarat & Troubleshooting for asset related for POC
  • Contracts Management - Suppliers/Vendor Partners
  • Support and manage, as required, all aspects, details, and delivery of Regional Projects including management of vendors/partners, resolving issues for the specific region/location
  • Soft Services Excellence - Housekeeping SOP, Security SOP
  • Legal Compliance/S&E Act Compliance Adherence
  • Maintenance of Engineering Services - UPS/AC's/LIFT
  • Virtually work from home for the last two years and complete work is based on google sheets
  • A result-oriented professional with experience in Administration profile in ecommerce & service Industry
  • Office Repair and maintenance - Cleaning office, plumbing etc
  • Exposure in general administrative activities, facilities management, infrastructure development & expansion involving budgeting, procurement, vendor development, and materials supply
  • Proficiency in managing entire office operations independently as well as can contribute as a team member
  • Well-versed with the procurement procedure & Vendor Management inclusive of calling Quotes, preparing comparison charts, negotiation & evaluation of vendors, placing order and ensuring timely execution
  • An effective communicator with strong analytical, problem-solving & organizational abilities
  • Assist the Leadership Team in their day-to-day activities.

Data Collection Executive

Zomato Limited
Ahmedabad
02.2013 - 12.2018
  • Collected and Curated Web Management tasks in terms of Sourcing, Curating & Updating information for restaurants in Ahmedabad City resulting in a magnified control of quality which furthered City hygiene of 95% and above
  • Partnered with the Sales team to help them with the sales lead and possible trends
  • Launched multi-city for business expansion (Vadodara, Surat, Nagpur, Rajkot)
  • Carried out day-to-day duties accurately and efficiently
  • Collaborated with team members to achieve target results
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Used coordination and planning skills to achieve results according to schedule
  • Participated in team-building activities to enhance working relationships
  • Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Worked flexible hours across night, weekend, and holiday shifts
  • Maintained an excellent attendance record, consistently arriving to work on time
  • Exceeded goals through effective task
  • Maintained energy and enthusiasm in a fast-paced environment
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
  • Monitored company inventory to keep stock levels and databases updated.

Education

B.Tech -

Singhania University
05.2019

Diploma -

Singhania University
05.2016

S S C -

Gujarat Secondary and Higher secondary school

Skills

  • Decision Making
  • Adaptability
  • Time Management
  • Teamwork
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Fast Learner
  • Computer Skills
  • Ability to Work in a Team
  • Microsoft Office
  • Microsoft Excel
  • Data Entry
  • Workplace Safety
  • Management Support
  • Shipment Processing
  • Calendar Management
  • Customer Engagement
  • Customer Service
  • Event Coordination
  • Loyalty Program Promotion

Hobbies and Interests

Playing Cricket, Bowling

Timeline

Associate

Pinelabs PVT LTD
05.2023 - Current

Administrator - Sales

Zomato Limited
01.2018 - 07.2022

Data Collection Executive

Zomato Limited
02.2013 - 12.2018

B.Tech -

Singhania University

Diploma -

Singhania University

S S C -

Gujarat Secondary and Higher secondary school

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Mohin Patel