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Motivated professional offering Master's degree in Information Technology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Experienced in sales and marketing. Can quickly memorize product details and build customer relationships.

A little about myself: I am a detail-oriented and customer-oriented professional with extensive experience in client relations, problem-solving, and operational effectiveness. I am almost through with the Bachelor's in Criminology and Criminal Justice program at Griffith University. Skilled in assessing solutions according to individual needs, resolving complex inquiries, and effectively collaborating with other sectors to improve customer satisfaction. I have experience in high-volume call handling, issue escalation management, and coaching that contribute to performance and operational success. A proactive problem solver who is proficient at stakeholder coordination while performing well under pressure.

Accomplished Customer Support Officer with a proven track record at Lanseria Drilling, enhancing customer satisfaction and loyalty through expert complaint resolution and efficient CIM. Skilled in CRM software and persuasive communication, achieved significant reductions in response times and drove revenue growth through insightful upselling.

To be a Key member of the team in a reputed organization for optimally utilizing my skills, learn and apply concepts and reach deeper level of organization and self- satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer application. Highly motivated and driven to achieve set goals and targets. Driven with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Dynamic Customer Support Officer with a proven track record at Ball Australia, excelling in complaint resolution and customer service excellence. Skilled in Microsoft Office and active listening, I enhanced customer satisfaction by effectively addressing complex inquiries, contributing to improved service quality and retention. Strong collaborator with a focus on achieving results.

Mohina Begum N

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Customer Support Officer

Service Level Coordinator

Customer Relationship Officer

Customer Support Officer

Customer Support Associate

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Customer Support Officer

Service Level Coordinator

Customer Relationship Officer

Customer Support Officer

Customer Support Associate

B.com Accounts - Accounts

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