Mohini Choudhary
New Delhi,DL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
TaskUs
05.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of calls and chat while maintaining excellent call and chat quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
Bachelor of Commerce -
Institute Of Professional Education & Research
Bhopal, India04.2022
Skills
- Complaint Handling
- Live chat support
- Quality Assurance
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
Languages
English
Hindi
Timeline
Customer Support Specialist
TaskUs
05.2022 - Current
Bachelor of Commerce -
Institute Of Professional Education & Research
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