Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mohini Dalvi

Virtual Assist Email
Kalyan

Summary

Dynamic professional with a proven track record at ICICI Securities Pvt Ltd, excelling in customer service and problem-solving. Adept at managing inquiries and providing tailored solutions, I leverage strong analytical skills and a positive attitude to enhance team collaboration and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Virtual Assist Email

ICICI Securities Pvt Ltd
12.2024 - Current


  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Business Support Officer

CAMS ( Computer Age Management Services) Put Ltd
02.2021 - 11.2024
  • Managed customer and distributor inquiries through email and chat solutions.
  • Documented daily interactions via mail, chat, and calls.
  • Handled digital queries from customers and distributors on live chat concerning HDFC mutual fund portal and application.
  • Help customer from the scratch to invest in the mutual funds for financial and non financial transaction.

Executive Operations Assistant

Aegis Pvt Ltd
05.2019 - 01.2021
  • Managed inbound calls related to SBI mutual funds investments.
  • Suggested investment schemes with comprehensive details.
  • Provided relevant market status updates for investment.
  • Delivered comprehensive data on financial and non-financial transactions via the website.

Contact Center Executive

Aramex India Pvt Ltd
10.2018 - 02.2019
  • Managed UAE-based process for delivery operations.
  • Contacted clients to arrange shipment deliveries.
  • Enabled self-service pickup through lock facility arrangement.

Business Operations Associate

Vertex Customer Management IndiaPvt Ltd
10.2017 - 05.2018
  • Managed inbound operations for Airtel.
  • Addressed inquiries regarding postpaid billing and network issues.
  • Recommended advantageous alternatives to maintain network engagement.

Education

B.com - Commerce

Mumbai University
Mumbai
02.2017

HSC State Board - Commerce

Model College
Kalyan
02.2014

SSC State Board - State Board

Sai English High School
Kalyan East
03.2012

Skills

Friendly, positive attitude

Certification

NISM VII

Timeline

Virtual Assist Email

ICICI Securities Pvt Ltd
12.2024 - Current

NISM VII

01-2024

NISM V

04-2023

Business Support Officer

CAMS ( Computer Age Management Services) Put Ltd
02.2021 - 11.2024

Executive Operations Assistant

Aegis Pvt Ltd
05.2019 - 01.2021

Contact Center Executive

Aramex India Pvt Ltd
10.2018 - 02.2019

Business Operations Associate

Vertex Customer Management IndiaPvt Ltd
10.2017 - 05.2018

B.com - Commerce

Mumbai University

HSC State Board - Commerce

Model College

SSC State Board - State Board

Sai English High School

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