Results-oriented Lead QA Engineer with 9+ years of experience polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Application Development Specialist
Accenture
08.2022 - Current
Collaborated with multidisciplinary teams to design and implement new technology features.
Analysis of Business Requirements, Resource Planning , Test strategy preparation & walk throughs
Experience in functional & business flow of Kronos application
Experience in Timekeeping , Scheduling & Accruals modules of UKG WFM product
Managed projects from concepts to completion - Gathering requirements for new change requests to testing and documenting.
Create traceability Matrix and map requirements to avoid any requirement coverage slippages.
Driving meetings with clients and onshore folks.
Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Designed new features for mobile apps to provide mobile functionality for brand features.
Authoring of testable requirements and test scenarios, reviewing test cases and scripts for integration & Regression Testing.
Guided team in layout modifications to improve functionality.
Resolved system test and validation problems to provide normal program functioning.
Managing defect lifecycle in Azure devops & HP ALM tool
Lead QA Engineer
Ultimate Kronos Group
05.2021 - 07.2022
Worked on multiple external technology solutions which uses Kronos product Workforce Dimensions for managing the HR and workforce management
Worked on multiple gaming solutions which uses WFD , this gaming product is used by pubs and casinos for timekeeping of employees, bartender, waiter etc. For timekeeping different clocks & InTouch devices are used through which employees punches can be captured and different tips and tokens are calculated based on working hours and shifts.
Supported quality team members during corrective action updates.
Done API automation by adding different assertions in API
Performed quality inspections and drafted reports to detail non-conforming material issues.
Responsible for maintaining the whole lifecycle of testing.
Contributed to root cause analysis to determine core reason for failures and errors.
Kept scripts and test cases updated with current requirements.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Evaluated function, performance and design compliance of every product against design standards and customer needs.
Developed and maintained defect databases for known issues.
Documented testing procedures for developers and future testing use.
Incorporated delivery requirements into planning of testing schedules.
Senior QA Engineer
Nucleus Software
01.2019 - 01.2021
Performed quality inspections and drafted reports to detail non-conforming material issues.
Contributed to root cause analysis to determine core reason for failures and errors.
Coordinated with quality control staff to complete inspections.
Supported quality team members during corrective action updates.
Worked on FinnOne Neo Loan Management product which provides loan management solutions. After a loan is processed from customer acquisition then all the management and services is done through this product . This product is used by many national & international banks and multiple NBFCs across world for loan management.this product aims to improve the quality , turnaround time & service for end customers
Responsible for creating automation script using Robot Framework
Functional Testing was done using POSTMAN tool (API Testing)
Follow ups and discussions with developers for the defect raised.
Senior QA Engineer
GSR Business Services
Chennai
01.2018 - 01.2019
Performed quality inspections and drafted reports to detail non-conforming material issues.
Contributed to root cause analysis to determine core reason for failures and errors.
Coordinated with quality control staff to complete inspections.
Supported quality team members during corrective action updates.
Validated multiple products of Kronos which are used for employee timeoffs.
Done testing of addon which can be added in Outlook and through this addon employee can see shift timings , timeoffs etc.
Persona testing was also involved .
Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Incorporated delivery requirements into planning of testing schedules.
Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
QA Engineer
Polaris Consulting Services
Gurgaon
01.2014 - 11.2018
Supported quality team members during corrective action updates.
While working with this organisation worked with multiple projects .
In one of the proiect worked with construction and civil company in which efforts related to electrical & lighting work of Bridges .
Coordinated with quality control staff to complete inspections.
Contributed to root cause analysis to determine core reason for failures and errors.
Performed quality inspections and drafted reports to detail non-conforming material issues.
In another project worked with Cadence (an electronic chip designing company), responsible for testing of cadence.com, author experience testing using Adobe application .
Worked on ecommerce application of cadence which is used for selling & purchasing of products of Cadence
Integration testing was involved across different applications