Summary
Overview
Work History
Education
Skills
Timeline
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Mohini Gupta

Mohini Gupta

Sr. Customer Service Support
Chandigarh

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Sr. Asso-Technical Support

Tech Mahindra
Chandigarh
08.2018 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Process Associate

Gensys Infocare
Chandigarh
09.2017 - 07.2018
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Scheduled sales appointments to discuss products and services and to close qualified leads.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
  • Utilized sales techniques to build customer interest and close sales.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Process Associate

Tata Consultancy Services
Nagpur
07.2015 - 05.2017
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

B. Com - Computer Application

St. Aloysius College
Jabalpur
05.2012 - 06.2015

High School - Maths And Commers

Aditya Convent School
Jabalpur
04.2011 - 03.2012

Skills

Support Response Coordination

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Timeline

Sr. Asso-Technical Support

Tech Mahindra
08.2018 - Current

Process Associate

Gensys Infocare
09.2017 - 07.2018

Process Associate

Tata Consultancy Services
07.2015 - 05.2017

B. Com - Computer Application

St. Aloysius College
05.2012 - 06.2015

High School - Maths And Commers

Aditya Convent School
04.2011 - 03.2012

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Mohini GuptaSr. Customer Service Support