Mohini Sharma
Senior Customer Success Manager
Ghaziabad
Summary
Knowledgeable Senior Customer Success Manager with strong background in fostering client relationships and ensuring satisfaction. Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Demonstrated expertise in customer retention strategies and conflict resolution.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager
ClearTax
2021.03 - Current
- Account Handling
- Client Relationship Building
- Quarterly Business Reviews
- Collaboration with Cross-Functional Teams
- Client Retention
- Churn Reduction
- Revenue Generation
- Monthly Filings- GSTR-1,3B,6,7
- Annual Filing- GSTR-9,9C
- Quarterly Filing-TDS
- E-invoicing & E-way Bills
- Vendor Reconciliation
- Salesforce
- Amazon Quicksight
- JIRA
Consumer Engagement Specialist
Denave
2019.01 - 2021.01
- B2B Sales
- B2C Sales
- Sales Promotions & Marketing
Senior Analyst
Innodata
2017.01 - 2019.01
- B2B Data Analytics, Content Writing, & Marketing
Support Associate
Genpact
2015.01 - 2017.01
- SAMSUNG – B2C Support
Education
B. Tech -
2014-01
XII - PCMB
2010-01
Skills
Client service optimization
SaaS expertise with five years of experience
CRM software proficiency- Salesforce, Zoho, JIRA
Proficient in Google Meet, Zoom, and Teams
Collaboration with integration teams on SAP and Microsoft Dynamics 365
Data-driven decision making
Customer engagement planning
Proficient in ChatGPT
Business strategy assessments
Revenue growth tactics
Customer journey mapping
Cross-functional coordination
Interests
Spiritual Blogging, Spiritual Reading, Art & Craft, Public Speaking
Soft Skills
- Proactive Mindset
- Influencing Stakeholders
- Cross-Functional Team Leadership
- Excellent Listening Skills
- Problem Solving
- Client Management
Timeline
Senior Customer Success Manager
ClearTax
2021.03 - Current
Consumer Engagement Specialist
Denave
2019.01 - 2021.01
Senior Analyst
Innodata
2017.01 - 2019.01
Support Associate
Genpact
2015.01 - 2017.01