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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Call Center professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Adept individual with more than ten years working as Manager for Fortune 500 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

 Experienced Manager bringing 12 years of quality performance in customer support supervisory roles and client management. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Well versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies. 

Customer Success leader with 8+ years of experience guiding Mid‑Market and Enterprise SaaS customers through the full lifecycle—from onboarding and adoption to renewal and expansion. I specialize in turning complex customer environments into clear, outcome‑driven strategies that strengthen retention and unlock growth. With a proven record of exceeding renewal targets and driving over $2.5M in expansion opportunities, I bring a blend of strategic insight, technical fluency, and authentic relationship‑building. I excel at crafting actionable success plans, leading executive‑level business reviews, and surfacing high‑impact opportunities that accelerate customer value and long‑term partnership.

Accomplished customer success professional with over 13 years of progressive experience in the industry. Adept at ensuring excellence in delivery and service management operations and liaising productively with clients and stakeholders. Proven skills in driving improvement in processes, coordinating with cross-functional teams in India and abroad, managing work allocations and improving productivity, resulting in cost efficiency, revenue growth and enhanced NPS.

Mohini Sharma

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Senior Customer Success Manager

Consumer Engagement Specialist

Senior Analyst

Support Associate

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B. Tech -

XII - PCMB

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Senior Customer Success Manager

Consumer Engagement Specialist

Senior Analyst

Support Associate

XII - PCMB

B. Tech -

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