Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mohini Srivastava

Mohini Srivastava

New Delhi

Summary

Retail professional with strong leadership experience at Jaypore, specializing in customer engagement and effective sales strategies. Enhanced store operations through proficient inventory management and performance monitoring, resulting in significant revenue growth. Experienced in team supervision, visual merchandising, and achieving key performance indicators, including sales growth and shrinkage control. Demonstrated ability to train and motivate staff, ensuring high standards of customer service and operational efficiency.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Jaypore (Quess Corp Limited)
06.2024 - Current
  • Assisted in managing daily store operations and team activities.
  • Coordinated inventory management and ensured stock availability.
  • Supported sales initiatives through effective customer engagement strategies.
  • Trained new staff on store policies and operational procedures.
  • Handled customer inquiries and resolved issues promptly.
  • Monitored sales trends and provided feedback to improve performance.
  • Maintained visual merchandising standards to enhance product displays.
  • Collaborated with team members to achieve store goals and objectives.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Sales Associate

Blissclub Fitness Private Limited
New Delhi
06.2023 - 06.2024
  • Analyzed store performance trends and created action plans to improve store operations.
  • Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs.
  • Performed daily store opening and closing duties, ensuring that all store policies were followed.
  • Developed and implemented an efficient filing system to track and store documents, resulting in improved organization and retrieval of documents.
  • Maximized store space and visibility through effective store layout and design.
  • Upsold store products to customers, resulting in a X% increase in store revenue.
  • Ensured store safety by monitoring customer activity and enforcing store policies.

Sales Associate

NewBalance
New Delhi
12.2022 - 06.2023
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers' needs and provide assistance and information on product features.
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
  • Maintaining proper team Coordination by providing support when required.
  • Maintain in-stock and presentable condition assigned areas.
  • Build productive trust relationships with customers.
  • Team up with co-workers to ensure proper customer service.
  • Remain knowledgeable on products offered and discuss available options.

Sale Executive

Chumbak Home and lifestyle
New Delhi
12.2021 - 11.2022
  • Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive.
  • Created and maintained a website to showcase antiques and collectibles for sale.
  • Presented project updates to executive team to ensure alignment and keep stakeholders informed.
  • Operated the point-of-sale system to process transactions quickly and efficiently.

Sale Executive

Lenskart
New Delhi
02.2020 - 12.2021
  • Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals.
  • Prepared and presented financial reports to executive management, providing insights that enabled informed decision-making.
  • Presented project updates to executive team to ensure alignment and keep stakeholders informed.

Education

10th Pass. -

CBSE Board
New Delhi

12th Pass. -

NIOS Board

BA Pass.. -

Indira Gandhi National Open School

Skills

  • Adaptability
  • Communication Skills
  • Customer Service
  • Leadership
  • Management
  • Marketing Strategies
  • Teamwork
  • Quality Control
  • Sales
  • Inventory management
  • Visual merchandising
  • Sales analytics
  • Customer engagement
  • Retail operations
  • Performance monitoring
  • Problem solving
  • Marketing and promotions
  • Store operations
  • Staff scheduling
  • Strategic planning
  • Problem-solving
  • Sales strategies
  • Stock rotations
  • Upselling and cross selling
  • Sales growth

Languages

  • Hindi
  • English

Timeline

Assistant Store Manager

Jaypore (Quess Corp Limited)
06.2024 - Current

Sales Associate

Blissclub Fitness Private Limited
06.2023 - 06.2024

Sales Associate

NewBalance
12.2022 - 06.2023

Sale Executive

Chumbak Home and lifestyle
12.2021 - 11.2022

Sale Executive

Lenskart
02.2020 - 12.2021

10th Pass. -

CBSE Board

12th Pass. -

NIOS Board

BA Pass.. -

Indira Gandhi National Open School

Similar Profiles

CREATE PROFILE
Mohini Srivastava