Mohini Dalvi
Kalyan
Summary
Results-driven professional with extensive experience in customer service and problem-solving. Manages inquiries and delivers tailored solutions while enhancing team collaboration and operational efficiency. Communicates effectively across verbal and written channels, facilitates teamwork, and resolves issues swiftly to elevate service quality and customer satisfaction.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Deputy Manager
ICICI Securities Pvt Ltd
12.2024 - 08.2026
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems and enhanced operations by delivering exceptional service to clients.
- Applied analytical and problem-solving skills to devise effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated in a team setting, offering support and guidance to enhance group performance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Business Support Officer
CAMS ( Computer Age Management Services) Put Ltd
02.2021 - 11.2024
- Handled digital queries from customers and distributors on live chat regarding HDFC mutual fund portal, providing clear guidance and support.
- Assisted customers in starting investments in mutual funds by guiding them through financial and non-financial transactions.
- Managed customer and distributor inquiries via email and chat, ensuring timely responses and resolution of issues.
- Documented daily interactions through mail, chat, and calls to maintain comprehensive records of communications.
Executive Operations Assistant
Aegis Pvt Ltd
05.2019 - 01.2021
- Recommended investment schemes, providing detailed analysis to align with client financial goals.
- Supplied market status updates to inform investment decisions, enhancing client awareness of current trends.
- Handled inbound calls regarding SBI mutual fund investments, ensuring clients received accurate and timely information.
- Delivered comprehensive data on financial and non-financial transactions via the website.
Contact Center Executive
Aramex India Pvt Ltd
10.2018 - 02.2019
- Coordinated with clients to schedule shipment deliveries, enhancing communication and service reliability.
- Managed delivery operations process in UAE, ensuring timely and accurate shipments.
- Facilitated customer self-service pickup through lock facility arrangement through lock facility arrangement.
Business Operations Associate
Vertex Customer Management IndiaPvt Ltd
10.2017 - 05.2018
- Managed inbound operations for Airtel, improving response times for customer inquiries.
- Resolved postpaid billing and network issues, enhancing customer satisfaction.
- Proposed options to enhance network engagement, contributing to customer retention efforts.
Education
SSC State Board - State Board
Sai English High School
Kalyan East03.2012
B.com - Commerce
Mumbai University
Mumbai 02.2017
HSC State Board - Commerce
Model College
Kalyan02.2014
Skills
,,,,,,,,,
Operational support
Financial transactions
Customer service
Client engagement
Email management
- Time management
- Operational efficiency
- Problem-solving
- Problem solving
- Adaptable learning
- Cross-functional collaboration
- Teamwork and collaboration
- Communication
- Communication skills
Leadership
Certification
NISM VII
NISM V
Custom
01-2024
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Upper Intermediate
B2
Interests
- Traveling exploring the new places and food
- Making friends meet up new people
Timeline
Deputy Manager
ICICI Securities Pvt Ltd
12.2024 - 08.2026
Business Support Officer
CAMS ( Computer Age Management Services) Put Ltd
02.2021 - 11.2024
Executive Operations Assistant
Aegis Pvt Ltd
05.2019 - 01.2021
Contact Center Executive
Aramex India Pvt Ltd
10.2018 - 02.2019
Business Operations Associate
Vertex Customer Management IndiaPvt Ltd
10.2017 - 05.2018
SSC State Board - State Board
Sai English High School
B.com - Commerce
Mumbai University
HSC State Board - Commerce
Model College