Hi, I’m
Mohini Ranjan Behera
Sundargarh
Summary
Dynamic Retail Sales Associate with proven expertise at Vishal Megamart, excelling in customer service and sales. Enhanced customer loyalty through tailored product recommendations and exceptional service, contributing to a significant increase in sales revenue. Skilled in inventory management and loss prevention, fostering a collaborative team environment to achieve sales targets.
Overview
3
Languages
Work History
Vishal Megamart
Retail Sales Associate
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Coordinated with stock team to expedite restocking of high-demand items.
- Implemented feedback from customer surveys to enhance shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
Sundargarh Govt College Sundargarh
Bachelor of Arts from +3 Arts Continue
Panchayat Samiti Higher Secondary School Bhedabahal Sundargarh Odisha
Associate of Arts from English Hindi Odia Education History Political Sci
03.2023
Aunlabahal High School Aunlabahal
High School Diploma from Odia English Science Geography History
06.2007
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Display setup
Customer assistance
Retail sales
Loss prevention
Retail store operations
Product knowledge
Customer needs assessment
Sales expertise
Stocking and receiving
Store maintenance
Phone etiquette
Product recommendations
POS system operation
Stock replenishment
Policy and procedure adherence
Merchandise display
Product promotions
Cross-selling techniques
Promotional events
Product merchandising
Timeline
Retail Sales Associate
Vishal Megamart
Sundargarh Govt College
Bachelor of Arts from +3 Arts Continue
Panchayat Samiti Higher Secondary School
Associate of Arts from English Hindi Odia Education History Political Sci
Aunlabahal High School
High School Diploma from Odia English Science Geography History