Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
AdministrativeAssistant

MOHINISH VIGG

Technical Lead
Hyderabad

Summary

Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Strong history of managing highly effective teams to execute complex projects within stringent timeframes. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.

Overview

8
8
years of professional experience
16
16
years of post-secondary education
1
1
Language

Work History

Technical Lead

Mindtree
Hyderabad
02.2020 - Current
  • Worked as Tier 2 Technician with Microsoft Teams
  • Currently working as Technical Lead with Microsoft Exchange
  • Assisted users and agents in identifying issue, doing In-house repro and providing resolution
  • Assisted agents in driving case towards closure by providing technical inputs
  • Handled escalations and priority cases and drove them towards closure
  • Conducted Technical Triages for team on weekly basis
  • Drove intake and throughput for team beyond target
  • Taking stock of Bin status of team daily and ensuring targets for Aged & Idle case percentage are adhered, to along with re distributing cases for Support Engineers not present for the day.
  • Ensuring Team is meeting targets for Customer Pain time along with tracking First Call Resolution (FCR).
  • Show increasing trend in Help Resolve and FCR month over month.
  • Ensuring proper & accurate Tech Lead reviews with Governance tracker and help with Technical logs
  • Handle Technical Recovery requests initiated by Operations Manager /Support Engineer.
  • Case Bashing, Lab Assignments and Triages for knowledge transfer on weekly basis with documented Pre & Post Assessment with scores.

Level 2 Technician

Unisys
Hyderabad
02.2015 - 01.2020
  • Responsible for managing Security & System Admin Operations for Unilever across NA, LA, EU & APAC regions globally
  • Ensure delivery of all service requests for granting/removing/modifying access provisioning within stipulated SLA
  • Responsible for ensuring 100% compliance on ‘State Account Deletions’
  • Manage user account administration on FIM (Forefront Identity Manager), Active Directory, Lotus Notes, Citrix and other business specific applications
  • Create and maintain user accounts, passwords, data integrity, system access & security through Forefront Identity Manager
  • Manage access & permissions on File Servers, Shared Drives, Folders & other Network resources via security groups
  • Manage administration of 3rd party/external user accounts & regulate accesses
  • Responsible for Admin support on mailbox quotas & mobile device groups
  • Create/Manage permissions for file shares & folders in physical locations on Servers hosting them
  • Use PowerShell script for extracting multi-level folder and security groups mapped with
  • Also use it for removing members from AD group
  • Administration of software installations via SCCM (System Center Configuration Manager)
  • Regulating user access to applications on Citrix via SBC (Session Border Controller) groups
  • Grant Local Admin rights via Remote tool to end-users
  • Manage and co-ordinate Inter-site / International user move enabling restoration of mailbox & relevant accesses in compliance to business norms of the region
  • Creation of Lotus Notes Account, AD groups, Folders on File Servers
  • Link them using Distributed File System
  • Handling L2 calls and escalations within SLA
  • Coordinating with different teams by routing tickets to them to get issues resolved.
  • Patiently walked individuals through basic troubleshooting tasks.

Service Desk Analyst

C3I Support services
04.2014 - 10.2014
  • Handle first level Escalations as Specialist on issues prevailing to Operating system, VPN, Firewall and Software installations and push failures
  • Resolving issues related to VPN and Remote Desktop
  • Ticketing tools such as BMC remedy tool
  • Pull information on daily basis from online application called Infoview and segregate it accordingly and send it to different DL’s
  • Escalate issues to management as needed
  • Providing technical support to US based process called Johnson and Johnson
  • Adding users account to prescribed domain
  • Assigning serial numbers to laptops for various accounts
  • Recovering system from panics due to hardware or software failures
  • Excellent team membership and management skills
  • System start up problem handling
  • Co-ordination with various teams and vendors to ensure service levels are maintained.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks

Education

Bachelor of Commerce -

Osmania University
Hyderabad
07.2006 - 10.2010

Intermediate -

Pragati MahaVidyalaya Junior College
Hyderabad
04.2004 - 04.2006

ICSE Schooling - ICSE

St. Joseph's Public School
Hyderabad
07.1994 - 03.2004

Skills

Quality assurance - Making sure the work done is as per the Quality standards set by Organization

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Additional Information

  • Address : , Plot no -382, Sripuram colony BN Reddy, Sagar road, Hyderabad-500070. (MOHINISH VIGG)

Accomplishments

Have been Technical Lead of the Month on consisted Basis

Have been recognized and appreciated in driving the Backlog cases for the team.

Helped team in achieving #1 Rank among all pods on monthly basis

Timeline

Technical Lead

Mindtree
02.2020 - Current

Level 2 Technician

Unisys
02.2015 - 01.2020

Service Desk Analyst

C3I Support services
04.2014 - 10.2014

Bachelor of Commerce -

Osmania University
07.2006 - 10.2010

Intermediate -

Pragati MahaVidyalaya Junior College
04.2004 - 04.2006

ICSE Schooling - ICSE

St. Joseph's Public School
07.1994 - 03.2004

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