To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.
Overview
2026
2026
years of professional experience
1
1
Certification
1
1
Language
Work History
Associate Vice President
SBM Bank (India) Ltd
11.2022 - Current
Leading Centralized CTS Clearing Team for inward and outward clearing of Bank.
Leading Centralized NACH Operations Team for Inward, Outward mandate registration as well as Inward, Outward Transactions.
Handling Internal as well as External customer NACH collections (EMIs)
Leading Centralized TD Operations Team to handle more than 20 branches Term/Fixed Deposits
Managing queries and resolutions related to CTS, NACH and TD Operations.
Coordination and Interaction with internal departments/teams for problem resolution and process improvements by raising change request or BRDs.
Preparing operations activities Standard Operating Procedures (SOP) and presenting to Product Approval Committee (PAC) for approval.
Interaction with Product & IT Team to come up with Solutions for operation ease.
Identifying areas for improvement in operational processes, implementing new technologies, and automating tasks.
Processing daily Banking transactions in Finacle Banking solution software and generating/preparing daily and monthly reports for stakeholders.
Ensuring adherence to banking regulations, internal policies, and procedures, and in managing operational risks.
Proficiency in banking software and systems, such as core banking systems (Finacle), CRM, and Flux etc.
Ensured compliance with banking regulations and internal policies, conducting regular audits and reviews.
Developed and implemented new processes to improve operational efficiency, and reduce costs.
Led the development and implementation of strategic initiatives that enhanced operational efficiency and service delivery across departments.
Collaborated with cross-functional teams to refine project management processes, resulting in improved timelines and resource allocation.
Spearheaded risk assessment strategies that ensured compliance with regulatory requirements and minimized potential financial discrepancies.
Facilitated training programs for junior staff, enhancing team capabilities and promoting a culture of continuous improvement.
Product Sr. Manager – Govt. Business
Axis Bank Ltd
11.2021 - 10.2022
Managing GST, CBDT, EPFO, ESIC, Authorised State Taxes and Investment product Sovereign Gold Bond (SGB)
Managing queries and resolutions related to Taxes and Statutory Payments
Coordination and Interaction with appropriate external as well internal departments/teams for problem resolution and process improvements.
Coordination with different business coverage teams like Wholesale coverage, CBG and Branch Banking for customer engagement, to increase tax and statutory payments and to raise tax payment market share.
End to End Product Life Cycle Management of various key Products for the Government Sector. Identify banking use cases and design product offerings for the government sector especially in areas of eGovernance, online collections and payments, Taxes and Digital India Initiatives.
New Product Development, Go to Market Strategy, Implementation, Enhancements
Working closely with Relationship Mangers, Operations, Legal, Compliance, Quality and Technology in executing business process re-engineering, mandate implementation & product customization.
Driving Product Sales through Campaigns, Sales Training and Channel Awareness
Interaction with PSM & coverage RMs to Offer & Design Customized Solutions.
Product and process modifications & comply with the regulatory reporting & guidelines.
Reviewing the existing process and to ensure enhancements for better service delivery and reduction of inherent risks in the processes.
Manager
WBO - Centralised Collection and Payment Hub (CCPH)
Managing Transfers, RTGS and NEFT processing on daily basis for Pension Fund Managers (PFM) under NPS Trustee Mandate of Pension Fund Regulatory and Development Authority of India (PFRDA)
Managing queries related to Transfer, RTGS and NEFT of PFM Accounts.
Interact with appropriate internal departments for problem resolution and process improvements.
Fund transfer instructions from NSDL CRA system as a part of Pay-in process to transfer funds to various entities viz. PFMs, Annuity Providers, Withdrawal.
Processing Withdrawal fund transfers as per NSDL-CRA.
Processing daily Banking transactions in Finacle Banking solution software and preparing daily, weekly and monthly MIS for NSDL-CRA, NPS Trust and PFRDA.
Based on the provided details for the role of Manager at WBO - Centralised Collection and Payment Hub (CCPH), here are eight resume experience statements that align with the expectations outlined:
Led process improvement initiatives that enhanced operational efficiency, resulting in streamlined workflow across departmental teams.
Developed and implemented training programs for staff, fostering skill enhancement and increasing team productivity within the hub.
Analyzed collection and payment processes to identify bottlenecks, successfully recommending solutions that improved turnaround times.
Deputy Manager
Mumbai Main Branch, Fort
Managing RTGS and NEFT processing on daily basis.
Managing queries related to RTGS and NEFT
Interact with appropriate internal departments for problem resolution and process improvements.
Processing daily Banking transactions in Finacle Banking solution software and generating daily and monthly reports.