MOHIT

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• Specialty in Online Visa's: UK, USA, CANADA, AUSTRALIA, NEW ZEALAND, CHINA and Other eVisa's.
• Streamlined document collection processes, enhancing efficiency in application submissions.
• Implemented quality control measures to maintain high standards of application accuracy.
• Improved customer satisfaction with timely communication and thorough follow-ups on visa application statuses.
• Assisted clients with completion of applications and paperwork.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Streamlined visa application processes by implementing efficient workflow practices and utilizing advanced software tools.

• Communicate with target audiences and build and develop customer relationships.
• Help with marketing plans, advertising, direct marketing and campaigns.
• Organize advertising communication campaigns (social media), exhibitions and promotional events.

• Maintained up-to-date knowledge of visa policies and procedural changes to enhance service delivery.
• Contributed to team success by sharing best practices and updated information on changing immigration laws with colleagues.
• Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.
• Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
• Facilitated smooth communication between clients and consulates, acting as a reliable liaison throughout the entire process.

• Answered product questions with up-to-date knowledge of sales and promotions.
• Presented products and services to prospective and existing customers to meet client needs.
• Listened to customer needs to identify and recommend best products and services.
• Identified customer needs by asking questions and advising on best solutions.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Used available resources to provide efficient and accurate solutions for customer service requests.
• Consulted with customers regarding needs and addressed concerns.