MOHIT AGARWAL

• Customer Onboarding & Adoption: Led end-to-end onboarding for enterprise clients like the United Nations, Microsoft, and NCL, ensuring seamless implementation, product training, and maximizing customer engagement and platform adoption
• Account Management & Revenue Growth: Owned renewals, upsells, and cross-sells, identifying expansion opportunities to drive customer lifetime value (CLV) and increase retention
• Customer Health & Data-Driven Insights: Monitored customer health scores, NPS, and usage analytics, leveraging data-driven strategies to reduce churn, improve customer satisfaction (CSAT), and enhance engagement
• Project & Risk Management: Defined project scope, deliverables, and timelines, implementing agile methodologies and risk mitigation strategies to ensure successful execution and customer success
• Stakeholder Communication & Collaboration: Acted as the trusted advisor for clients, working cross-functionally with sales, product, and support teams to align on business goals and deliver proactive solutions.

Achievements:

• Strategic Project Management: Spearheaded the management of virtual platforms, mobile applications (iOS and Android), and AI-enabled chatbots for globally recognized hybrid events, including UNFCCC-led COP29 in Baku, enabling AI Chatbot for COP29, which led to a drastic reduction in support tickets by 85% compared to COP28.
• Client Retention and Revenue Growth: Secured annual contract renewals for NCL, achieving a 50% increase in contract value for two consecutive years, underscoring exceptional service delivery and trust-building.
• Strategic Cross-Selling Success: Drove $200,000 in additional annual revenue by identifying opportunities for expanded service adoption, significantly enhancing account value and client satisfaction.
• High-Profile Event Leadership: Delivered exceptional management for COP29, a prestigious UNFCCC event with over 65,000 attendees, showcasing expertise in event coordination and technological execution on a global stage.

• Strategic Partnerships: Fostered and cultivated partnerships with new and existing stakeholders, ensuring collaboration aligned with event objectives and extending organizational influence.
• Comprehensive Event Management: Planned and flawlessly executed diverse events, overseeing every detail from conceptualization to post-event analysis, ensuring seamless execution and exceptional attendee experiences.
• Revenue Optimization: Generated incremental revenue by strategically leasing organizational property spaces for external events, maximizing asset utilization and financial outcomes.
• Logistical Excellence: Handled all logistical aspects of event planning, including venue selection, vendor negotiations, on-site coordination, and budget adherence, delivering events on time and within financial constraints.
• Targeted Promotions: Led targeted promotional campaigns to boost event attendance and visibility, utilizing data-driven strategies to engage the intended audience effectively.

Achievements:

• Revenue Growth: Achieved a 30% increase in revenue within a defined timeframe by strategically renting common spaces for events, and optimizing organizational resources for financial gains.
• Digital Transformation: Successfully introduced webinars as a new event format, enhancing digital engagement and expanding audience reach.

• Transformation: Successfully introduced webinars as a new event format, enhancing digital engagement and expanding audience reach
• Event Portfolio Management: Planned, managed, and executed a diverse portfolio of over 250 annual events, including seminars, webinars, masterclasses, and networking sessions, ensuring seamless logistics and an engaging experience for all attendees
• Marketing Automation and Process Optimization: Utilized advanced marketing automation tools like Zapier and Hootsuite to enhance operational efficiency, improve workflows, and maximize the outreach of events, ensuring broader audience engagement
• Strategic Social Media Marketing: Crafted and executed impactful social media marketing campaigns across platforms such as LinkedIn, Facebook, and Instagram, significantly enhancing event visibility and driving audience engagement
• Targeted Email Marketing Campaigns: Designed and implemented focused email marketing campaigns using platforms like SendInBlue and Eventbrite to amplify event promotion efforts and expand audience reach effectively

Achievements:

• Revenue Growth: Boosted organizational revenue by 30% in FY 2018–2019 through proficient event management, innovative marketing strategies, and successful lead-generation initiatives
• High-Impact Event Execution: Achieved a milestone by organizing an event with 300 attendees, demonstrating unparalleled expertise in event logistics and marketing execution.

• Strategic Lead Generation: Initiated and executed comprehensive lead generation strategies across diverse online platforms, targeting specific business verticals and customizing outreach approaches to align with client-specific needs
• Client Relationship Management: Established strong client connections through tailored email communication and persuasive phone interactions, leading to successful product demonstrations and fostering long-term business opportunities
• Innovative Marketing Execution: Collaborated directly with the CEO to design and implement impactful marketing initiatives, ensuring alignment with organizational goals and optimizing the effectiveness of outreach efforts
• Comprehensive Documentation Management: Developed and managed critical business documents, including Non-Disclosure
• Agreements, Proposals, EULAs, and MTSAs, ensuring legal precision and transparent communication with potential clients.

• End-to-End Sales Management: Led complete sales cycles from prospect identification to closing, effectively communicating the value propositions of company projects and tailoring solutions to client needs
• Client Engagement and Participation: Secured delegate participation in industry-leading events, utilizing persuasive communication skills to foster interest and ensure robust client engagement
• Pipeline Development: Built and sustained a consistent pipeline of prospective clients through proactive relationship management and follow-up strategies, ensuring a steady inflow of leads
• Market Research and Prospecting: Conducted in-depth market research and utilized diverse lead qualification methods, including telephone interviews, in-person meetings, and online platforms, to identify high-potential opportunities
• Lead Database Management: Developed and maintained an up-to-date lead database, ensuring accurate information to optimize sales outreach and streamline opportunity tracking.