Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Mohit Ahirwar

Gurugram

Summary

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

3
3
years of professional experience

Work History

Support Executive

KUTUMB
Bangalore
08.2023 - Current
  • Provided efficient email support using Zoho, promptly resolving user inquiries and issues.
  • Assisted 10 million active users each month.
  • Collaborated with team members to enhance support processes and improve customer satisfaction.
  • Managed customer mail support single-handedly, providing efficient and effective solutions.
  • Managed 4,000 customer inquiries monthly, maintaining an 85% satisfaction level through efficient problem-solving.
  • Achieved an average resolution time of 2 minutes per email, demonstrating efficiency in support tasks.
  • Performed an analysis of customer data to provide insights into potential improvements in products or services.

Onboarding and Training Associate

CHEFKART
Gurugram
06.2022 - 08.2023
  • Achieved monthly and quarterly training targets by monitoring key metrics, handling feedback, queries, and follow-ups, and leading onboarding processes.
  • Onboarded and trained an average of 60+ cooks per month, making over 100+ calls daily with 2 hours of talk time.
  • Identified new business growth opportunities, collaborated on business plans and strategies, and conducted market research for new training campaigns.
  • Developed metrics and reporting systems to measure training impact on chef performance.
  • Organized classroom training sessions for up to 20 individuals at a time.

Education

UX/UI Masterclass - User Experience Design

10kdesigners
Online
04-2024

B.com - Computer Applications Development

Prestige Institute of Management & Research, Gwali
Gwalio, India
04-2022

Skills

- Photography

- Photo editing

- Photoshop

- Figma

- PowerPoint

- MS Office

Affiliations

  • Participated in Chhhavi (photography), Management Law & IT Fest SPANDAN, Gwalior.
  • Participated in Spandan Premier League Auction, Management Law & IT Fest SPANDAN, Gwalior.
  • Photoshoot coverage of SPANDAN, Management Law & IT Fest SPANDAN, Gwalior.

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Support Executive

KUTUMB
08.2023 - Current

Onboarding and Training Associate

CHEFKART
06.2022 - 08.2023

UX/UI Masterclass - User Experience Design

10kdesigners

B.com - Computer Applications Development

Prestige Institute of Management & Research, Gwali

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Mohit Ahirwar