Mohit Bhandari
Manager Business Development And Client Success
Gr. Noida West
Summary
Experienced professional with 9 years of demonstrated success in business development, account management, and customer success within the Outbound Sales and SaaS sectors. Proven track record in strategic planning, team leadership, and priority setting to drive organizational success. Skilled in fostering strong client relationships, navigating the dynamic SaaS landscape, and consistently delivering results. Seeking a role in a forward-thinking organization where I can leverage my expertise in account management, team leadership, and business development to contribute to sustained growth and innovation.
Overview
10
10
years of professional experience
Work History
Manager- Business Development & Client Success
Compunnel
Noida, India
01.2020 - 07.2024
- Managed and worked with fortune 500 & 1000 accounts and communicating with their C-suite, Decision makers and discovering potential synergies of working partnership
- Helping customers in their end-to-end Digital Transformation (AI/ML & Software Testing) journey
- Making them understand the benefits of Industry 4.0 automation and how they can increase their productivity, visually inspect the SOP’s, quality and do Muti-site monitoring to achieve their operational goals by leveraging Innovation technology
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generate revenue growth by identifying opportunities with existing and prospective client base.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Collaborated with sales and product teams to address customer success objectives.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Team Leader
Policy bazaar Insurance Web Aggregator Pvt Ltd.
Gurgaon, India
02.2018 - 10.2019
- Manage a Team – Lead a team of 30-35 ASCs/Sr
- ASCs Achieve Operational Targets and share it with the higher management
- Improve productivity of the team by effectively managing of KRA’s Groom Team Members - Coach and groom agents by barging live calls and giving tips on soft-skills, customer delight, AHT, etc
- To improve their own as well as team’s productivity Mentor agents by conducting training sessions to improve on the areas of improvement Manpower Management, Forecast & plan resources – Ensure line adherence is met throughout the shift
- Manage rosters & absenteeism Give floor support to Teammates & New Hires
- Take supervisory/escalation calls & trouble shooting them Monitor calls by side jacking or remotely to ensure that the team performs best in all situations Conduct Team briefs and huddles to keep the agents updated about the changes as well as to let the team know about the daily highs and lows
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Team Leader
Intelleneur Global Services Pvt. Ltd.
12.2014 - 02.2018
- Corporate sale for training contents globally
- Manage Sales, Customer Retention and Quality for the process
- Managed a team of 15 Persons
- Studying, analyzing, and improving overall performance by laying out new strategies depending on the current market situation
- Coordination with overseas accounts to ensure uninterrupted smooth utility of business
- Assist member in coordinating account management reviews, including attending reviews when necessary
- Imparting training to operations staff to improve sale volume
- Innovate and introduce new strategies and ideas focusing on employee development and retention.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
Education
MBA - Marketing
IIMT School of Management
Graduation - Commerce General
DAV College
12th -
St. Xavier’s Higher Secondary School
High School Diploma -
Kendriya Vidyalaya
Skills
Business Development
Languages
English
Hindi
Punjabi (only speak)
Timeline
Manager- Business Development & Client Success
Compunnel
01.2020 - 07.2024
Team Leader
Policy bazaar Insurance Web Aggregator Pvt Ltd.
02.2018 - 10.2019
Team Leader
Intelleneur Global Services Pvt. Ltd.
12.2014 - 02.2018
MBA - Marketing
IIMT School of Management
Graduation - Commerce General
DAV College
12th -
St. Xavier’s Higher Secondary School
High School Diploma -
Kendriya Vidyalaya