Mohit Chaurasia
IT Services
Gurgaon
Summary
Seeking a challenging position, which will permit me to use and enhance my skills in a progressive and dynamic organization.
Overview
9
9
years of professional experience
1
1
Language
Work History
Senior Specialist
BCG
05.2022 - Current
- Offer assistance to end users.
- Manage vendors, ensuring complete coordination from start to finish.
- Oversee inventory control.
- Supply support and guidance for leadership tasks.
- Acquire assets in alignment with IT standards and needs.
- Review and allocate tickets to comply with the Service Level Agreement.
- Address and resolve escalated issues.
- Perform SCCM imaging and register machines according to company policies.
- Set up MAC computers and integrate them with the JAMF server.
- Provide support for video conferencing.
- Collaborate with various teams to ensure seamless business operations.
Team Lead
Better.com
09.2021 - 03.2022
- Oversee a team of eight professionals.
- Manage all aspects of vendor relationships, including comprehensive coordination.
- Address and resolve issues effectively, aiming to turn dissatisfied customers into satisfied ones.
- Monitor the movement and authorization of all IT assets, ensuring proper approvals and gate passes.
- Oversee the development, implementation, and upkeep of the company's computing requirements.
- Supervise hardware and software monitoring, including procurement of software licenses and hardware warranties to minimize costs in case of damage.
- Manage the lifecycle of assets.
- Monitor the usage of IT assets.
- Establish and communicate policies for asset purchasing.
- Allocate asset responsibilities among employees.
- Maintain records of compliance.
- Motivate the team by sharing key performance metrics.
- Review and manage team-assigned tickets to adhere to the Service Level Agreement.
- Ensure a healthy work-life balance for all team members.
- Take charge of projects related to the disposal or repurposing of end-of-life machines.
Sr. Analyst
Deloitte
02.2018 - 09.2021
- Deliver top-notch customer service at the ITS Walk-up to every customer.
- Offer support for both hardware and applications.
- Manage and track hardware and software assets.
- Collaborate with external customers and vendors as needed.
- Set up and configure standard images on laptops and desktops.
- Demonstrate expertise in working with various Deloitte sectors like Audit, Tax, and Consulting.
- Manage the Peripheral tracking system project.
- Learn new technologies from immediate managers and guide my team in their implementation.
- Provide deployment and support for mobile devices, including user guidance, activation, account changes, configuration, testing, and troubleshooting.
- Build and strengthen relationships with business users at all organizational levels.
- Advocate for ITS services, understand customer needs, and ensure issues are resolved.
- Keep up with technology updates to improve customer relationships.
- Follow established processes, document issues and solutions for knowledge bases, OEM vendors, and service desk tickets.
- Adhere to policies and Service Level Targets (SLTs) by accurately recording service activities, asset transactions, data retention, and PC compliance.
- Execute password resets and manage workstations in Active Directory.
- Train and support staff in using Audio/Video Conference equipment.
- Assist with various projection equipment, daily checks, and support of Video Conference Systems (Television/Cable systems).
- Support infrastructure teams (LAN, WAN, Telephony) with local tasks.
- Act as a Wellbeing Spoc, organizing team lunches, bonding activities, and outings.
- Provide after-hours emergency support as per ITS service level agreements on a rotational basis.
- Utilize Service Now tool extensively for ticket creation.
- Handle the End of Lease project that occurs quarterly.
Senior Technical Support Associate
Dell International Services
08.2016 - 01.2018
Technical Support Network Engineer
Tech Mahindra NETGEAR process
06.2015 - 07.2016
Education
B.E (E.C) -
RGPV university, Bhopal (M.P)
HSSC - undefined
HSC -
Skills
Video Conferencing Support
Ability to multi-task under pressureMicrosoft Office
AD administration
Jira, Service Now,
MAC OS
Windows OS
Analytical Skills
Accomplishments
- Apple Certified (Cleared Apple exam 9L0-3021)
- Recognized as GS Hub Champion 2023.
- Participated in State-level Aero modelling YAN 2012.
- Participated in International Robotics Workshop by IIT Bombay and Robosapiens.
Personality Traits
- Self-confident and work oriented.
- Excellent written and verbal communication skills.
- Good analytical skills.
- Go gather personality.
- Ability to work under pressure.
- Customer service and retention skills.
- Good in Marketing Skills.
Personal Information
Date of Birth: 09/17/93
Projects
Major Project: Electronic Voting Machine with GSM Embedded Technology. Minor Project: Digital Visitor Counter
Training
Industrial Training of 4 weeks on Western Railway Ratlam Division., Learnt about all the electronics devices used in Railways., Learnt about the communication devices and their transmission.
Disclaimer
I hereby declare that all the information furnished above are true to the best of my knowledge.
Timeline
Senior Specialist
BCG
05.2022 - Current
Team Lead
Better.com
09.2021 - 03.2022
Sr. Analyst
Deloitte
02.2018 - 09.2021
Senior Technical Support Associate
Dell International Services
08.2016 - 01.2018
Technical Support Network Engineer
Tech Mahindra NETGEAR process
06.2015 - 07.2016
B.E (E.C) -
RGPV university, Bhopal (M.P)