Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Mohit Chaurasia

noida

Summary

Results-driven Senior Captain with expertise in operational management, team leadership, and customer service. Proven ability to optimize service delivery and enhance guest experiences through effective staff training and conflict resolution. Dynamic team leader with over four years in high-end dining environments. Skilled in training staff, managing daily operations, and resolving guest inquiries efficiently. Committed to fostering teamwork and enhancing service quality to drive customer satisfaction. Adaptable professional with a strong focus on customer service and operational efficiency. Known for attention to detail and effective problem-solving skills, contributing to improved service standards and positive dining experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Captain

gourmet investments pvt. ltd.
noida
06.2024 - Current
  • Managed daily operations and service delivery for high-end dining experiences.
  • Supervised team members to ensure adherence to service standards and protocols.
  • Trained new staff on menu offerings and customer service techniques.
  • Implemented inventory management practices to optimize supplies and reduce waste.
  • Developed shift schedules to ensure adequate coverage during peak hours.
  • Resolved guest complaints promptly, maintaining a positive dining atmosphere.
  • Collaborated with team on upcoming event timelines, dates and required equipment.
  • Checked areas available to guests to ensure cleanliness and appropriate set up.
  • Welcomed customers to establishment and offered assistance with issues.

Floor Manager

Silly Cafe and bar Lounge
noida
01.2023 - 04.2024
  • Supervised daily operations to ensure smooth service flow.
  • Monitored inventory levels and placed orders for necessary supplies.
  • Conducted regular staff meetings to discuss performance and service improvements.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Enforced health and safety regulations throughout the establishment.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.

Captain Waiter

Azur Hospitality Pvt. Ltd.
noida
11.2019 - 12.2022
  • Supervised dining room operations and ensured excellent guest experiences.
  • Trained and mentored junior waitstaff to enhance service quality.
  • Coordinated with kitchen staff to manage timely meal deliveries.
  • Assisted in inventory management and ordered supplies as needed.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Implemented new POS system and trained staff members on use.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Restaurant Server

Diamond crown Hotel
noida
09.2018 - 08.2019
  • Maintained cleanliness of dining areas and kitchens in high-end hotel environment.
  • Provided excellent customer service by promptly taking and delivering orders.
  • Followed health and safety regulations to ensure a safe dining environment.
  • Set up dining areas for special events or large parties efficiently.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Restaurant Server

Slice of Italy
noida
05.2017 - 06.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and special requests efficiently.
  • Addressed guest concerns promptly to ensure a positive dining experience at the restaurant.
  • Trained new servers on restaurant policies and customer service standards effectively.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided exceptional service to high volume of daily customers.

Education

Senior Secondary

Kendraya Vidyalaya Sr. Sec. School
Noida
03-2015

Skills

  • Inventory management
  • Staff training
  • Team supervision
  • Operational efficiency
  • Customer service
  • Conflict resolution
  • Performance analysis
  • Compliance enforcement
  • Attention to detail
  • Leadership skills
  • Time management

Languages

Hindi
First Language
English
Beginner
A1

Accomplishments

  • Best employe of the month from gourmet investment Pvt. Ltd.
  • Best employe of the month from mama goto(Azur Hospitality Pvt. Ltd.

Certification

  • fostac certificate

Timeline

Senior Captain

gourmet investments pvt. ltd.
06.2024 - Current

Floor Manager

Silly Cafe and bar Lounge
01.2023 - 04.2024

Captain Waiter

Azur Hospitality Pvt. Ltd.
11.2019 - 12.2022

Restaurant Server

Diamond crown Hotel
09.2018 - 08.2019

Restaurant Server

Slice of Italy
05.2017 - 06.2018

Senior Secondary

Kendraya Vidyalaya Sr. Sec. School

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Mohit Chaurasia