Mohit Chopra
Fraud Prevention Analyst
Delhi
Summary
Highly motivated and detail-oriented professional with [6+] years of experience in financial crime compliance, specializing in transaction monitoring, fraud detection and Fraud prevention, Anti-Money Laundering (AML), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Suspicious Activity Report (SAR) filing. Proven ability to identify and mitigate financial crime risks, ensuring regulatory compliance and safeguarding organizational assets.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Analyst
Worldpay/FIS Global Services
07.2022 - Current
- Experienced in assessing unusual transaction patterns based on historical data and identifying potential risks beyond system-generated alerts.
- Responsible for debit card fraud disputes claims with the Credit card Fraud Transactions.
- Skilled in analyzing the geographical relevance of remitter's and beneficiaries to determine potential suspicion and provide guidance on alerts
- Initiate urgent actions as and when required to prevent future financial & reputational loss
- Close review of Fraud incidents received from different channels (Debit Card Fraud and Credit Denials Fraud) & conduct the investigation immediately
- If unauthorized activity is identified, then report and escalate the cases to Level 2(Financial Crime team), which is further escalated to the international regulatory authorities
- Provide feedback to the Fraud Analytics team to improve detection of suspicious cases
- Performing internal audit checks on work done by Fraud Investigations team
Senior Associate
WNS Global Services Pvt Ltd
08.2019 - 07.2022
- Managed the entire order management process, ensuring accuracy and timeliness in processing customer orders
- Responsible for the prevention and detection of potential fraud
- Identify fraud patterns through the monitoring of high-risk countries and merchants
- Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
- Provide guidance and support to newly hired agents
- Worked effectively with Bank Departments' management teams in identifying fraud detection and trending issues
- Mentoring and monitoring productivity of assigned employees both in day and night and ensuring the claims are processed correctly
- Provided the Loss Prevention Department with monthly exception reports
Dedupe Underwriter
SBI Business Process Management Services Pvt Ltd
11.2017 - 09.2018
- Been a part of SBI card verification team ensuring the rework of declined application due to unprocessed verification
- Accountable for processing credit card applications with the main objective of figuring out fraud potentials while ensuring the credit worthiness of applicants
- Coordinating with the SBI card sales team to ensure the correct processing of applications to support the business in generating accounts
- Accountable for handling various processes related to customer consent on calls
- Worked & contributed to Current Account Opening, Credit Card Services & Audit Query Process
Fraud Analyst
Quatrro Processing Services
01.2016 - 10.2017
- Supported the identification, assessment and reporting of risk related to fraud and related control environments
- Worked effectively with Bank Departments' management teams in identifying fraud detection and trending issues
- Mentoring and monitoring productivity of assigned employees both in day and night and ensuring the claims are processed correctly
- Provided the Loss Prevention Department with monthly exception reports
- Updated loss prevention exception queries and resolved issues
- Work with clients to collect and document information that may be used in resolving outstanding disputes
- Contest chargeback claims when viable economically and monitor claims recovery
Education
MBA -
SGVU
04.2001 -
Bachelor of Commerce -
KSOU, Karnataka State Open University
Skills
- Transaction Analysis
- Fraud Risk Assessment
- Fraud Risk Mitigation
- Anti-Money Laundering Expertise
- KYC
Awards
- Maintained 100% quality.
- Implemented in different queues.
- Received Best Performer Award.
Timeline
Fraud Prevention Analyst
Worldpay/FIS Global Services
07.2022 - Current
Senior Associate
WNS Global Services Pvt Ltd
08.2019 - 07.2022
Dedupe Underwriter
SBI Business Process Management Services Pvt Ltd
11.2017 - 09.2018
Fraud Analyst
Quatrro Processing Services
01.2016 - 10.2017
MBA -
SGVU
04.2001 -
Bachelor of Commerce -
KSOU, Karnataka State Open University
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