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Mohit Chouhan
Operations Manager
Delhi,New Delhi
Summary
Results-oriented professional with strong interpersonal skills and proven time management abilities. Detail-oriented team player adept at managing multiple projects with high accuracy. Committed to enhancing team performance and Guest care through effective communication and organizational skills. Willingness to take on additional responsibilities to achieve team objectives and improve overall quality of service. Experienced with operational oversight, staff coordination, and customer service excellence. Utilizes strategic planning to optimize resources and improve service quality. Track record of enhancing guest satisfaction through effective team leadership and process improvements.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Restaurant Manager
Mecca Viaduct Restaurant
05.2013 - 03.2015
- Managed day-to-day restaurant operations ensuring smooth service and guest satisfaction
- Led and supervised front-of-house and back-of-house teams, including hiring, training, and rostering
- Ensured exceptional guest experience in a high-footfall, premium waterfront location
- Controlled P&L, budgeting, cost control, and food & beverage margins
- Monitored service standards, SOPs, and brand compliance
- Handled customer feedback, complaints, and service recovery professionally
- Coordinated with chefs and kitchen team on menu execution and service timing
- Managed inventory, supplier coordination, and stock ordering
- Ensured compliance with New Zealand food safety, health & safety, and liquor licensing laws
- Oversaw cash handling, POS operations, and daily sales reconciliation
- Planned and executed events, reservations, and peak-time operations
- Maintained staff discipline, performance reviews, and team motivation
- Ensured cleanliness, hygiene, and presentation standards at all times.
- Full-time
Guest Service Agent
Etihad Airways
01.2016 - 07.2019
- Delivered end-to-end airport customer service for Etihad Airways, including check-in, boarding, and arrivals
- Operated wide-body aircraft operations including A380, managing high-volume boarding and premium cabin guests
- Performed passenger processing using DCS (check-in, seat allocation, boarding pass issuance, and PNR handling)
- Handled travel document, visa, and passport verification in compliance with IATA and immigration norms
- Managed boarding gate operations ensuring safety, compliance, and On-Time Performance (OTP)
- Processed baggage acceptance, excess baggage charges, and baggage reconciliation
- Supported IRROPs (delays, cancellations, misconnections) with effective passenger recovery
- Assisted transit and connecting passengers for seamless onward journeys
- Handled Special Service Requests (SSR) including PRM, UMMR, MEDA, and VIP passengers
- Coordinated with ramp, load control, OCC, and cabin crew for smooth aircraft turnaround
- Provided ground handling support for multiple airlines including IndiGo, GoAir, and Air Berlin
- Maintained strict adherence to safety, security, and regulatory procedures at all times
- Full-time
Warehouse Operation Support & Freight Processing
FedEx Supply Chain
09.2019 - 03.2022
- Performed inbound and outbound warehouse operations for FedEx / TNT at Christchurch hub
- Handled shipment receiving, sorting, scanning, and dispatch as per express logistics timelines
- Used handheld scanners and WMS to track consignments and update shipment status
- Performed loading and unloading of parcels and ULDs following safety and weight limits
- Ensured accurate labeling, documentation, and barcode compliance
- Coordinated with line haul drivers and operations supervisors for timely departures
- Managed time-critical express shipments to meet SLA and cut-off times
- Followed H&S (Health & Safety) procedures, manual handling, and PPE compliance
- Identified and reported damaged, misrouted, or missing shipments
- Maintained warehouse housekeeping and 5S standards
- Supported customs-cleared and international freight movement where applicable
- Assisted during peak operations and shift-based rosters to maintain productivity
- Full-time
Security Patrolling Officer and Team Leader
Sub5 Private Security Services
03.2022 - 01.2023
- Supervise and lead security patrol teams to ensure effective site coverage
- Plan duty rosters, patrol routes, and shift allocations
- Monitor CCTV systems, access control, and alarm response operations
- Lead incident management, investigations, and reporting
- Act as the primary liaison with management and external agencies, including New Zealand Police
- Ensure compliance with security SOPs, legal standards, and safety protocols
- Train and brief security staff on emergency response, reporting, and discipline
- Coordinate with fire services, medical teams, and police during critical incidents
- Conduct security audits, risk assessments, and preventive security checks
- Prepare and submit incident reports and compliance documentation
- Full-time
Home Support Worker and House Food & Beverage incharge
Healthcare New Zealand
01.2023 - 02.2024
- Provided personal care assistance including mobility support, hygiene, and daily living activities
- Assisted clients with meal preparation, feeding, and nutrition support
- Gave medication reminders in line with non-clinical care plans.
- Monitored and reported changes in clients’ health or behaviour
- Maintained daily care notes and documentation accurately
- Offered companionship and emotional support to promote wellbeing
- Followed New Zealand health, safety, infection control, and privacy standards
- Coordinated with families, supervisors, and care coordinators
- Supervised day-to-day food and beverage service operations
- Led, trained, and rostered front-of-house staff
- Ensured high service standards and guest satisfaction
- Coordinated with kitchen teams for smooth service delivery
- Managed inventory, stock ordering, and cost control
- Ensured compliance with Food Safety, Health & Safety, and liquor regulations
- Handled guest feedback, complaints, and service recovery
- Full-time
Mess and F&B Manager | PR & Administration Incharge
Delhi Public School
01.2025 - 08.2025
- As Mess Manager:
- Planned and implemented weekly nutritious menus in alignment with student health requirements.
- Supervised kitchen operations, staff deployment, and ensured timely meal services.
- Maintained cleanliness and hygiene in the kitchen and dining areas as per FSSAI standards.
- Managed inventory, procurement of raw materials, and vendor relationships.
- Addressed and resolved food-related feedback from students and staff efficiently.
- Ensured cost-effective operations while maintaining food quality and safety compliance.
- Managed public relations, school branding, and communication with parents and stakeholders.
- Oversaw day-to-day administrative operations including admissions and documentation.
- Coordinated school events, celebrations, and official visits, ensuring smooth execution.
- Handled parent inquiries and grievances with professionalism and timely follow-up.
- Supervised support staff including security, housekeeping, and reception teams.
- Ensured compliance with educational board regulations and maintained school.
- Full-time
Education
Graduate Diploma Level 7 - Supply Chain and Logistics
Ara Institute of Technology
Christchurch, NZ08.2021
GED - Business Administration And Hospitality
Aspire College
Auckland, NZ12.2015
Bachelor of Commerce -
RTMNU Hislop College
Nagpur12.2013
Skills
Dependability
Initiative
Communication skills
Inventory stocking
Administrative experience
Microsoft Office
Good organizational skills
Patient care
Food safety and hygiene
Time Management
Certifications and Licenses
Willing to relocate any where in the country
Emotional Intelligence
Organisational skills
Food presentation skills
Problem-Solving
Ability to communicate effectively
Skilled in working in a team environment and motivating customer service executives
Progress documentation
Skilled in conversing with customers in verbal and written English language
Professional attitude in following protocol and guidelines of the company
Adaptability
Technical Proficiency
Customer Focus
Time management
Attention to detail
Maintenance
Behavioral Management
Leadership
Attention to Detail
Food preparation
Cashiering
Teamwork and Collaboration
Working knowledge of logistics systems
Critical Thinking English Professional Working Hindi Native or Bilingual Punjabi
Food storage and rotation
Interpersonal Skills
Excellent problem-solving skills
Critical Thinking
Excellent product knowledge with abilities to resolve issues
Customer service
Stocking
Creativity and Innovation
Driving
Working knowledge of customer service principles and practices
Excellent customer service and sales experience
Cash handling
Interests
Timeline
Mess and F&B Manager | PR & Administration Incharge
Delhi Public School
01.2025 - 08.2025
Home Support Worker and House Food & Beverage incharge
Healthcare New Zealand
01.2023 - 02.2024
Security Patrolling Officer and Team Leader
Sub5 Private Security Services
03.2022 - 01.2023
Warehouse Operation Support & Freight Processing
FedEx Supply Chain
09.2019 - 03.2022
Guest Service Agent
Etihad Airways
01.2016 - 07.2019
Restaurant Manager
Mecca Viaduct Restaurant
05.2013 - 03.2015
Graduate Diploma Level 7 - Supply Chain and Logistics
Ara Institute of Technology
GED - Business Administration And Hospitality
Aspire College
Bachelor of Commerce -
RTMNU Hislop College