Mohit Devda
Head of Supply & Operations
Bengaluru,KA
Summary
Supply & Operations leader with 8+ years of experience across supply chain management, vendor partnerships, procurement, and risk operations. Skilled in supply chain optimization, process automation, risk mitigation, and data analytics to drive efficiency and business growth. Adept at leading cross-functional teams and delivering scalable, customer-focused supply solutions. Looking to lead supply and operations strategy in a high-impact, fast-scaling organization.
Overview
9
9
years of professional experience
Work History
Head of Supply
Kuddle Pet Care
02.2022 - Current
- Part of the founding team; played a pivotal role in building and scaling the supply ecosystem from inception, enabling Kuddle to grow to ₹12 Cr ARR GMV.
- Onboarded 900+ service partners (groomers, trainers, veterinarians, walkers) through structured scouting, training, and multi-channel sourcing strategies.
- Directed procurement and vendor management for Kuddle’s retail store and e-commerce platform, ensuring 95%+ product availability and cost-effective sourcing.
- Created and managed a 1,000+ SKU e-commerce catalog, overseeing product categorization, updates, and inventory accuracy.
- Designed and implemented inventory management processes, reducing stockouts improving fulfillment efficiency.
- Established and scaled daily operations of the Experience Centre, ensuring seamless service delivery and high customer satisfaction.
- Streamlined supply chain processes to eliminate bottlenecks, improve partner utilization, and enhance operational efficiency.
Business Analyst - Credit
Lendingkart Technologies
09.2021 - 01.2022
- Designed and implemented daily collections reporting and reconciliation processes, improving accuracy, timeliness, and visibility across field, and agency operations.
- Automated MIS reporting and built dashboards using SQL & Advanced Excel, reducing manual effort and accelerating decision-making.
- Conducted in-depth analysis of repayment trends, delinquency patterns, and fraud risks, delivering insights to strengthen recovery strategies.
- Partnered with risk, finance, and operations teams to optimize workflows and enhance credit monitoring.
Risk Operations Manager - Credit
Udaan.com
06.2017 - 06.2021
- Built and scaled Udaan’s collections function from inception, setting up a 35+ seat outsourced call center, hiring and managing 750+ field executives, and onboarding 20+ agencies across India.
- Executed multi-layered credit collection processes spanning tele-calling, field operations, and agency management with seamless coordination.
- Implemented analytics-driven case allocation, improving recovery efficiency and reducing high-DPD delinquency.
- Defined KPIs and dashboards for agency and field force, driving 30% productivity gains and stronger process adherence.
- Directed reconciliation of ₹30 Cr+ monthly cash collections, embedding fraud-prevention controls and resolving disputes.
- Partnered with tech team to develop and roll out a Field Executive App, digitizing case allocation, reporting, and performance tracking.
- Launched and scaled multiple collection pilots, cutting turnaround time through SOPs and workflow optimization.
- Spearheaded dispute resolution for 500+ high-DPD cases, reducing escalations and improving customer trust.
Data Specialist - Uber Process
Teleperformance
06.2016 - 03.2017
- Validated and analyzed large datasets of driver-partner documents for accuracy and compliance.
- Identified data inconsistencies, flagged fraudulent patterns, and ensured data quality standards.
- Created reports on verification trends and performance metrics using Excel and internal tools.
- Supported process optimization by providing data-driven insights to operations teams.
Education
Bachelor of Engineering - Mechanical Engineering
Mahakal Institue of Technology
Ujjain08.2016
Skills
- Supply Chain Management
- Operations Optimization
- Vendor Management
- Strategic Sourcing & Onboarding
- Process Automation
- Team Leadership
- Strategic Planning
- Problem Solving
- Business Scaling
- Risk Management
- Data Analytics
- Field operations oversight
- Catalog Management
LANGUAGES
English - Professional Working Proficiency
Hindi - Native or Bilingual Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureTeam Building / Company RetreatsCareer advancementTimeline
Head of Supply
Kuddle Pet Care
02.2022 - Current
Business Analyst - Credit
Lendingkart Technologies
09.2021 - 01.2022
Risk Operations Manager - Credit
Udaan.com
06.2017 - 06.2021
Data Specialist - Uber Process
Teleperformance
06.2016 - 03.2017
Bachelor of Engineering - Mechanical Engineering
Mahakal Institue of Technology
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