Mohit Dhankhar
Jhajjar
Summary
IT professional with extensive experience in project implementation and application support at Delhi Integrated Multi-Modal Transit System Ltd. Proficient in Oracle SQL and Unix command line, effectively resolving complex issues and enhancing team collaboration. Delivered impactful training sessions that improved operational efficiency and contributed to successful project outcomes.
Overview
13
13
years of professional experience
Work History
Executive (IT Delivery)
Delhi Integrated Multi-Modal Transit System Ltd.
05.2014 - Current
- Project Implementation at Zonal Offices and Govt. Fitness centres.
- Generation of customized reports required by Delhi Transport Department Officials, VLT device Vendors and higher authorities.
- Providing application support to VLT device Vendors, Vehicle Owners and other stake holders.
- Analysis of application related issues to find root cause and do the action accordingly to resolve the issues.
- Application monitoring for any possible issues or shortcomings.
- Working in close coordination with Development team to close application related issues in time bound manner.
- Organising and providing training to team members on ground about newly updated application features.
L2 Support for IDFC First Bank (E-Toll & Transit)
Delhi Integrated Multi-Modal Transit System Ltd.
11.2020 - 04.2024
- SQL queries for Customized reports required by L1, Business development team and higher authorities.
- UNIX command line.
- Application and Server logs checking for Incident handling in timely manner.
- Incident/Ticket tracking with service desk plus.
- Mentoring L1 & L2 team to understand product and business procedures better as well as professional support.
- Analysis of project related issues to find root cause and do the action accordingly to resolve the issues.
- Perform toll plaza related activities like Fare revision, Template creation, Passes creation and updating, Tags allocation & reallocation.
- Analysis of Loss of Revenue cases and set liability accordingly.
- Reprocess failed transactions (if any) by taking necessary actions.
- Backend Transaction posting (TAG to SYS / SYS to TAG / SYS to SYS) as per Business/Operation team requirement.
Zonal Officer in Charge
Delhi Integrated Multi-Modal Transit System Ltd.
05.2014 - 11.2020
- Responsible for full operational flow.
- Project Implementation and Operations Management.
- Responsible for the installation and maintenance of IT equipment.
- Responsible for maintaining backups.
- Design, Implement Preventive Maintenance for all IT hardware.
- General hardware troubleshooting (Printers, Scanners, computers etc.).
- Environmental protection (i.e., protection from possible exposure to water damage, excessive heat, etc.).
- Installation of all type of softwares.
- Diagnosis of desktops, applications, networking and infrastructure issues.
- Maintaining smooth Operational flow in Zonal office.
- Resolving general public problems and queries.
- Generation and preparation of daily and monthly reports.
L1 Network Engineer
Garud InfoTech Pvt. Ltd.
04.2013 - 10.2013
- Responsible for the installation and maintenance of IT equipment.
- Local Area Network (LAN) implementation and management.
- Local Area Network troubleshooting.
- OS backup of Routers and switches on regular basis.
Education
B.Tech - Information Technology
Maharshi Dyanand University
01.2012
10+2 - Non-Medical
CBSE Board
01.2008
10th -
Haryana Board of School Education
01.2006
Skills
- Unix command line
- Oracle SQL and SQL Server
- Project operations and implementation
- Application support
- Service delivery
- Production support
- Application monitoring
- Project management
- Problem solving
- Operations management
- Problem resolution
- Communication skills
- Team player
- Issue analysis
- Training delivery
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Personal Information
- Date of Birth: 10/02/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above mentioned information is correct up to the best of my Knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
L2 Support for IDFC First Bank (E-Toll & Transit)
Delhi Integrated Multi-Modal Transit System Ltd.
11.2020 - 04.2024
Executive (IT Delivery)
Delhi Integrated Multi-Modal Transit System Ltd.
05.2014 - Current
Zonal Officer in Charge
Delhi Integrated Multi-Modal Transit System Ltd.
05.2014 - 11.2020
L1 Network Engineer
Garud InfoTech Pvt. Ltd.
04.2013 - 10.2013
B.Tech - Information Technology
Maharshi Dyanand University
10+2 - Non-Medical
CBSE Board
10th -
Haryana Board of School Education