Mohit Dhiman
IT Engineer
Roorkee
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
IT Technician
Evident soft
Roorkee
03.2014 - 09.2022
- Maintained office PCs, networks devices.
- Managed over 10 customer calls per day.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Configured systems according to prescribed software and hardware frameworks.
- Recovered critical information from data back ups to restore functionality.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
IT Support Engineer
KIE Engineering Pvt Ltd
Roorkee
10.2015 - Current
- IT support to non-technical internal users through desk side support services.
- 10 customer calls per day.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Investigated hardware product issues involving materials and software and devised solutions.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
Education
Bsc IT - Information Technology
NIIT
Dehradun 04.2010 - 07.2014
Skills
TCP/IP
Data recovery
Software diagnosis
Desktop support
Mac systems
Technical issues analysis
Videoconferencing
Wide-area Networks
Microsoft Outlook
Windows 10
Customer service expert
Microsoft Office Specialist (MOS) Expert
Technical Support
Network diagnostics
Staff education and training
Issue troubleshooting
Timeline
IT Support Engineer
KIE Engineering Pvt Ltd
10.2015 - Current
IT Technician
Evident soft
03.2014 - 09.2022
Bsc IT - Information Technology
NIIT
04.2010 - 07.2014