MOHIT DUGGAL
Technical Lead
New Delhi
Summary
Quality-driven Technical Lead Lead offering 9 years of hands-on experience well-versed in support best practices, project management requirements and production support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Lead
Sopra Steria
04.2019 - Current
- Provides support, coaching and mentoring to Applications Support Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Manage On-call Schedule for staff and be point of escalation for all production related issues.
- Responsible for creating RCA's for all application related issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Works closely with other IT teams including Network and DBA teams.
- Using Service-Now ticketing systems to manage and process support actions and requests. Skilled with JIRA and confluence too.
- Monitored systems in operation and quickly troubleshot errors.
- Extensive Knowledge on Power BI tool.
IT Analyst
Tata Consultancy Services
07.2013 - 04.2019
- Worked as Project Lead to define metrics, performance goals and risk analysis
- Managing communication with internal and external auditors
- Made sure all critical and major incidents are addressed within SLA and sending out the critical alerts for such incidents
- Defect identification, Replication and Fixing in various workflow of application
- Addition of new functionality/Enhance existing functionality using UNIX, Selenium and DB2
- Realtime production issue resolution with cooperation from different teams
- Database operation for the modules
- Monitoring data and ensuring accuracy
- Performing research and identifying appropriate software applications.
Education
Master of Computer Application - Computer Science
SASTRA University
Thanjavur, ChennaiBachelor of Computer Application - Computer Application
Vivekananda Institute of Professional Studies
New DlehiH.S.C -
Neo Convent Sr. Sec. School
New Delhi 04.2001 -
S.C -
Neo Convent Sr. Sec. School
New DelhiSkills
Microsoft Power BIundefined
Certification
Microsoft Certified Querying with SQL Server 2012.
Accomplishments
- Built out data and reporting infrastructure from the ground up using Power BI and SQL to provide real-time insights into the Client product.
- Supervised team of 5 staff members.
- Received Beyond Performance Awards for delivering releases smoothly
Timeline
Technical Lead
Sopra Steria
04.2019 - Current
IT Analyst
Tata Consultancy Services
07.2013 - 04.2019
H.S.C -
Neo Convent Sr. Sec. School
04.2001 -
Master of Computer Application - Computer Science
SASTRA University
Bachelor of Computer Application - Computer Application
Vivekananda Institute of Professional Studies
S.C -
Neo Convent Sr. Sec. School
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