Mohit Gautam
Assistant Front Office Manager
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Front Office Manager
The Grand, Vasant Kunj, New Delhi (390 Rooms )
04.2024 - Current
- Head of the Department (Front Office, Health Club & Spa).
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Assistant Front Office Manager
Courtyard By Marriott (153 Rooms & Suites)
7 2023 - 04.2024
- Head of the Department (Front Office, Health Club & Spa)
- Awarded Manager of the Year.
- Acted as point of contact for vendor collaboration for contracted services.
- Successfully passed BSA Audit with 105% Score (Bonus for exceeding in AYS Parameter)
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Duty Manager (Acting AFOM)
Shangri-la (320 Rooms & Suites)
10.2022 - 07.2023
- Drove operational improvements which resulted in savings and improved profit margins
- Offered friendly and efficient service to customers, handled Challenging situations with ease
- Resolved problems, improved operations and provided exceptional service
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Led projects and analyzed data to identify opportunities for improvement
- Maintaining rank of hotel in Guest satisfaction survey with highest names on Meddallia.
Front Desk Manager
The Westin (171 Rooms & Suites)
01.2021 - 03.2022
- Heading the Department
- Successfully launched the Hotel in April,2021 and Ranked First on Trip Advisor within 3 Months of opening
- Responsible for recruitment of the staff
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responsible for setting up the Front Desk, Operations, Processes
- Successfully launched the Pilot Project of Opera 5.6
- Successfully launched the First Paperless and Contactless Check In & Check Out
- Awarded Guest Voice Champ
- Responsible for Garage, Spa & Front Office Manning & Budget
Assistant Front Desk Manager (Multi-Property)
Courtyard & Fairfield By Marriott International (331 Rooms & Suites)
11.2019 - 12.2020
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Responded to customer service inquiries, both in-person and by telephone.
- Completed employee appraisals to conduct annual reviews.
- Assisted manager with guest check-in and check-out and provided customer service.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Worked with housekeeping team to resolve issues or questions.
Team Leader
Hyatt Andaz (401 Rooms & 129 Apartments)
03.2019 - 11.2019
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Cross-trained and provided backup support for organizational leadership
- Anticipated guests' needs and responded to all requests within reasonable amount of time
- Answered multi-line phone system to respond to enquiries and transfer calls to correct departments
Front Office Executive, Duty Manager
Renaissance By Marriott (151 Rooms & Suites )
09.2015 - 03.2019
- Handling Shifts as Duty Manager
- Promoted to Front Office Executive in Sep 2017
- Maintaining the rank of the hotel in Guest satisfaction survey with highest names on Medallia and trip advisor
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Front Office Assistant
Golden Tulip Hotel (151 Rooms & Suites)
01.2014 - 09.2015
- Maintaining the rank of the hotel on TripAdvisor
- Produced high-quality communications for internal and external use
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Expertise
- Pre-Opening
- Guest Relations
- Guest Experience
- Front Desk Management
- Customer Service
- Hotel Operations
Skills
- Service orientated
- Leadership skills
- Professional judgement
- Tactful & articulate
- Problem solving
- Well organized
- Influencing skills
- Contract negotiations
Softwares
- OPERA 5.o6 Hotel software
- MS- Office
- IDS, Fortune Next
- Micros
- Guest Ware
- Guest Experiences.(GXP)
- Sertify
- Project Tree
Accomplishments
- Successfully passed BSA audit with 105% at Courtyard Pune.
- Manager of the Year 2023 at Courtyard, Pune.
- Award for Guest Voice Champ at The Westin, Goa.
- Award for Manager of the Quarter at Westin Goa.
- Highest names on Hysat and Trip Advisor in Hyatt Andaz within 2 Months.
- Successfully passed BSA and ISRA Audit with 100%
- Award for Executive of the Year 2018 at Renaissance,Lucknow.
- Award for Guest Voice Star of the year 2018 at Renaissance Hotel, Lucknow.
- 2nd highest appreciated employee by guest at Golden Tulip, Lucknow.
Education
La Martiniere College
• Senior Secondary
• Higher Secondary
Institute of Tourism Studies
• BBA: Tourism & Hospitality Management
• MBA: Master's in Hospitality Management
References
- Mr. Akshaya Pratap Dixit
Front Office Manager Marriott, Bangalore
Email.akshaya.dixit@marriotthotels.com
- Ms.Rachita Sood
Director of Operations
The Westin Mumbai
Email:rachita.sood@westin.com
- Mr. Gaurav Sharma
Director of Operations
IHG Hotels, Goa
Email: gaurav.sharma@ihg.com
Family Details
- Father's Name: Mr. R B Kureel
Father's Occupation: PS MG ASC (Ministry of Defence) Army
Address: Head Quarters Central Command, Lucknow.
- Mother, s Name: Late Cdr. S D Kureel
Occupation: Ministry of Defence
Indian Airforce.
- Spouse's Name: Mrs. Nikita Puri
Occupation: Dedicated Lifestyle Manager
Quintessentially India.
Declaration
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief. Mohit Gautam
Timeline
Assistant Front Office Manager
The Grand, Vasant Kunj, New Delhi (390 Rooms )
04.2024 - Current
Duty Manager (Acting AFOM)
Shangri-la (320 Rooms & Suites)
10.2022 - 07.2023
Front Desk Manager
The Westin (171 Rooms & Suites)
01.2021 - 03.2022
Assistant Front Desk Manager (Multi-Property)
Courtyard & Fairfield By Marriott International (331 Rooms & Suites)
11.2019 - 12.2020
Team Leader
Hyatt Andaz (401 Rooms & 129 Apartments)
03.2019 - 11.2019
Front Office Executive, Duty Manager
Renaissance By Marriott (151 Rooms & Suites )
09.2015 - 03.2019
Front Office Assistant
Golden Tulip Hotel (151 Rooms & Suites)
01.2014 - 09.2015
Assistant Front Office Manager
Courtyard By Marriott (153 Rooms & Suites)
7 2023 - 04.2024
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