Mohit Jindal
JAGRAON
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
KOTAK MAHINDRA BANK LTD
JAGRAON
09.2021 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Generated dramatic improvements across entire sales cycle.
BRANCH OPERATION MANAGER
AXIS BANK LTD
DAKHA
04.2021 - 09.2021
Relationship Manager
HDFC BANK LTD
JAGRAON
01.2018 - 04.2021
BRANCH OPERATIONS MANAGER
AXIS BANK LTD
SIDHWAN BET
10.2010 - 01.2018
Education
MBA - Finance
GNDEC
LUDHIANA05.2010
Skills
- Customer and Vendor Relations
- Oracle PeopleSoft
- Coordinate Events
- Customer Service
- Staff Supervision
- Multitasking Abilities
- Sales Strategies
- Cash Handling
- Microsoft Excel
- Goals and Performance
- Staff Management
- Manage Budgets
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Received the BH Award” for exemplary performance and recognition for handling the largest account in the company.
- Supervised team of 8 staff members.
Certification
- Certified AMFI
- Certified SP CERTIFICATION
Timeline
BRANCH MANAGER
KOTAK MAHINDRA BANK LTD
09.2021 - Current
BRANCH OPERATION MANAGER
AXIS BANK LTD
04.2021 - 09.2021
Relationship Manager
HDFC BANK LTD
01.2018 - 04.2021
BRANCH OPERATIONS MANAGER
AXIS BANK LTD
10.2010 - 01.2018
MBA - Finance
GNDEC