Summary
Overview
Work History
Education
Skills
Accomplishments
Publications
Languages
Timeline
Generic

Mohit Jiwnani

Surat

Summary

Accomplished Senior Counselor with a proven track record at Universal Consultancy/Education, mentoring over 3,000 students in their international education endeavors. Expert in strategy development and educational leadership, I excel in fostering relationships and guiding students through complex visa and application processes. Skilled in individual counseling and customer relations, my approach ensures operational excellence and client satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Counselor

Universal Consultancy/Education
Surat
09.2018 - Current
  • Working closely with Universal Education Surat to integrate 'Leap Geebee EdTech Pvt. Ltd.' As the agent name in tie-up applications, I am demonstrating my strong alignment with Leap’s mission, and my ability to effectively promote and represent Leap’s brand and strategic initiatives in the education consultancy sector. I am delivering business strategies, and developing systems and procedures to improve operational quality and team efficiency.
  • I have successfully helped and mentored over 3,000 students in their study abroad journey, managing applications, tuition and living expenses payments, and full visa procedures for Canada, Australia, New Zealand, and Germany. Additionally, I possess basic knowledge of visa and application processes for European countries, like the UK and France, as well as intermediate-level expertise for North American countries, like the USA.
  • Provided tailored advice on career opportunities, scholarships, and post-study work options, helping students make informed decisions regarding their educational and professional futures abroad.
  • Built and maintained strong relationships with students, parents, and partner institutions, ensuring continued satisfaction, and fostering trust with clients throughout their study abroad experience.
  • Worked closely with university representatives, admission offices, and consular services to ensure smooth processing of applications, and student success.
  • Acted as the first point of contact for students facing challenges in their study abroad process, offering problem-solving solutions to resolve issues related to applications, visas, or financial concerns.

Customer Service Agent

Amazon Development Centre India Private Limited
Pune
07.2016 - 02.2018
  • Provided exceptional customer service through multiple communication channels, including email, chat, and voice, ensuring a timely and professional response to inquiries and issues.
  • Accurately recorded customer interactions, case details, and follow-up actions in Amazon’s CRM system, ensuring comprehensive documentation for future reference and follow-up.
  • Worked collaboratively with team members and leadership to share best practices, solve problems, and continuously improve the quality and efficiency of customer service across all channels.

Intern - Manufacturing Department

General motors India Pvt. Ltd.
Halol
01.2016 - 06.2016
  • Gained hands-on experience in the assembly process of Chevrolet cars, including models like the Chevrolet Cruze, Tavera, and Enjoy, providing a comprehensive understanding of automotive production and quality control.
  • Actively participated in Tavera BS6 assembly line operations, contributing to the successful assembly of the vehicle, ensuring compliance with manufacturing standards and specifications.

Intern - Manufacturing Department

Ambuja Cements Limited
Ambjanagar
05.2015 - 07.2015
  • I observed the complete cement manufacturing process, including clinker formation, grinding, packaging, and dispatching. Gained hands-on experience in optimizing production line efficiency and understanding logistics for large-scale product distribution.

Education

B.Tech Mechanical & Automation Engineering + M.Tech Automobile Engineering (Dual Degree) -

Amity University
Noida
06.2016

12 - AISSCE -

Delhi Public School
Gandhidham
04.2011

10 - AISSE -

Ambuja Vidya Niketan
Ambujanagar
03.2009

Skills

  • Individual counseling
  • Career guidance
  • Educational leadership
  • Strategy development
  • Supervision and leadership
  • Customer relations
  • Task prioritization
  • Data management
  • Remote work capabilities

Accomplishments

  • Award for “Excellence in Knowledge Creation”.
  • Scrutiny team member for races at Buddha International Circuit, India.
  • Head of Students for the Department of mechanical and Automation Engineering, Amity University, Noida.
  • University Coordinator for International Event named “F1 in Schools” at regional level held in Amity Noida.
  • House Leader for consecutive 2 years in school for the year 2009-11.

Publications

1)Review paper on “A Technical Review on Engineering Applications of Nitinol”

- The paper addresses about the special Ni-Ti alloy which has got the unique property of shape memory.This paper has been accepted by the journal - International journal of Applied Engineering Research, and published at pp. 589-618 under paper code: 30888

2) Technical paper on “Development of design of motor using one way nitinol”

- The paper addresses about the special Ni-Ti alloy which has got the unique property of shape memory. This paper has been accepted by the journal - Archives of Applied Science Research, 2015, 7 (4):64-67

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
French
Beginner
A1
Sindhi
Beginner
A1

Timeline

Senior Counselor

Universal Consultancy/Education
09.2018 - Current

Customer Service Agent

Amazon Development Centre India Private Limited
07.2016 - 02.2018

Intern - Manufacturing Department

General motors India Pvt. Ltd.
01.2016 - 06.2016

Intern - Manufacturing Department

Ambuja Cements Limited
05.2015 - 07.2015

B.Tech Mechanical & Automation Engineering + M.Tech Automobile Engineering (Dual Degree) -

Amity University

12 - AISSCE -

Delhi Public School

10 - AISSE -

Ambuja Vidya Niketan

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Mohit Jiwnani