Mohit Joshi
Chandigarh,CH
Summary
Results-oriented sales professional with a talent for engaging customers and building rapport. Proven track record of cultivating strong customer relationships and consistently achieving sales targets. Committed to providing exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Key Account Manager
Samsung India electronic Ltd.
07.2018 - Current
- Currently Managing a Sales Force of 1300 Promoters 40 ASE and 5 ZSE of Punjab/HP/CHD/JK
- Managing sales, business development and marketing of products
- Plan new initiatives & bring improvement in system & generated best Manpower
- Target Setting of Each Promoter/ASE/ZSE
- Timely Payout of all Schemes/Incentives to keep sales Force Motivated
- Reviewing the performance of all ASE weekly/Biweekly, and take Corrective action
- Timely availability of Stock at the outlet
- Maximizing the productivity of the Sales Executives by the means of training and workshops
- Planned BTL activities on low footfall areas
Postpaid Head/Retail Head
Bharti Airtel Ltd.
09.2015 - 12.2017
- Managing sales, business development and marketing of products
- Handling the corporate business of HP
- Ensuring that the Team remains Motivate and Focused towards Business
- Increasing the Footprint in terms
- Stores and DST in HP
- Ensuring the ROI for Both the COCO and FR
- Minimizing the churn of the postpaid customers by means of service and timely delivery of bills
- Coordinating with FRM/SM and franchises to achieve the Targets
- Plan new initiatives & bring improvement in system & generated best channel/manpower
- Channel Engagement.( Ensuring Timely Payout and Scheme Allocation)
- Motivating the Channel and his team to achieve the Target
Territory Sales Manager
Bharti Airtel Ltd.
06.2012 - 08.2015
- Managing sales, business development and marketing of products
- Minimizing the churn of the postpaid customers by means of service and timely delivery of bills
- Coordinating with sales representatives and franchises to achieve the Targets
- Plan new initiatives & bring improvement in system & generated best channel/manpower
- Channel Engagement.( Ensuring Timely Payout and Scheme Allocation)
- Motivating the Channel and his team to achieve the Target
Channel Sales Manager
TATA DOCOMO
06.2011 - 06.2012
- Managing sales, business development and marketing of products
- Minimizing the churn of the postpaid customers by means of service and timely delivery of bills
- Coordinating with sales representatives and franchises to achieve the Targets
- Plan new initiatives & bring improvement in system & generated best channel/manpower
- Ensuring the availability of Stock to every channel at any given point of time
- Channel Engagement.( Ensuring Timely Payout and Scheme Allocation)
- Motivating the Channel and his team to achieve the Target
Area Manager
MTS
01.2010 - 05.2011
- Responsible for the whole operations of Branded Retail
- Motivate the store staff to achieve the desired results
- Managing various sales and marketing activities, like Road Shows
- Arranging & Coordinating Materials for the Channel Partner
- Set the targets for each store
- Competition Mapping & Analysis of the Prepaid Business in the assigned territory
- Coordination with the Vendor & inter departments for the timely completion of the civil work to launch the short listed Sites in time
- Responsible for the rollout & opening the new MTS outlets
- Monitoring & auditing the stores on timely Basis
TOM
VIDESH SANCHAR NIGAM Ltd./TATA COMMUNICATIONS Pvt Ltd.
02.2009 - Current
- Handling Entire Haryana and Rajasthan for Channel Sales
- Managing various sales and marketing activities, like Road Shows
- Arranging & Coordinating Materials for the Channel Partner
- Stabilizing and Maintaining the Installation TAT for the North Region
- Maximizing the productivity of the Sales Executives by the means of training and workshops
- Minimizing the churn of the postpaid customers by means of service and timely delivery of bills
- Maintaining TAT for Complaint Closure which is of 4 hours
- Ensure that the Channel Partner will get the Payout timely
TSM
VIDESH SANCHAR NIGAM Ltd./TATA COMMUNICATIONS Pvt Ltd.
08.2008 - 02.2009
- Handling the verticals like Sales, Prepaid renewals, and postpaid collections
- Managing various sales and marketing activities, like Road shows, Door knocks, Tie-ups with different organizations etc
- Stabilizing and incrementing the current subscriber base by the mean of the net adds
- Maximizing the productivity of the Sales Executives by the means of training and workshops
- Effective management of business partners and team and assigning targets according to the capacity and the potential
Relationship Manager of Prepaid
Vodafone
03.2008 - Current
- Managing around 525 multibrand outlets, and 5 Vodafone Tele Stores in Gurgaon region
VODAFONE ESSAR MOBILE SERVICES PVT LTD
06.2005 - 08.2008
Relationship Manager of Postpaid
Vodafone
09.2007 - 03.2008
- Managing around 200 multibrand outlets, and 9 Vodafone Tele Stores in Gurgaon region
Supervisor Retail
Vodafone
03.2007 - 08.2007
- Managed quality and sales of all Vodafone Mini Stores for entire Gurgaon region
Customer Care Executive
Vodafone
12.2005 - 02.2007
- Joined Customer Service for Corporates segment and moved on to handling Platinum and Gold segment
Retail Executive
Vodafone
06.2005 - 11.2005
- Face to face customer interaction at Noida Vodafone Store regarding new connections and customer service, and whole sole handling of payments
Senior Executive
SOLUTION INTEGRATED MARKETING
12.2004 - 05.2005
- Started with Customer Service, and then moved on to providing training and in the end was handling privileged customer data modification support for Airtel
System Executive
MUKUND SOFTS
11.2003 - 11.2004
- Responsible for data entry and systems support
Telemarketing Executive
ICS CLUB MARKETING (INDIA) PVT LTD
06.2003 - 11.2003
- Did telephonic sales for membership of five star hotel - Hotel Metropolitan Nikko, Connaught Place
Education
Bachelor of Commerce -
Kurukshetra University
Kurukshetra, Haryana04.2004
AISSCE (10 + 2) -
Kurukshetra, Haryana04.2001
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
Generalinformation - Hobbies
- Playing cricket
- Listening to music
Accomplishments
- Received Hi Card for achieving 90% in Quality Audit in Noida Vodafone Store in 2005 & 06.
- Declared Best Customer Care Executive in entire Platinum and Gold segment customer service team, by Seamless (an outsourced agency) in 2006.
- Recorded highest number of sales in the month of Aug 07 over all of India in Gurgaon region in Vodafone Mini Stores.
- Awarded Best TOM in TATA Communications.
- Awarded Best ASM for Exemplary performance.
- Won Star of the Month.
- Won GPS month on Month.
Personal Information
- Age: 41
- Nationality: Indian
- Marital Status: Married
Timeline
Key Account Manager
Samsung India electronic Ltd.
07.2018 - Current
Postpaid Head/Retail Head
Bharti Airtel Ltd.
09.2015 - 12.2017
Territory Sales Manager
Bharti Airtel Ltd.
06.2012 - 08.2015
Channel Sales Manager
TATA DOCOMO
06.2011 - 06.2012
Area Manager
MTS
01.2010 - 05.2011
TOM
VIDESH SANCHAR NIGAM Ltd./TATA COMMUNICATIONS Pvt Ltd.
02.2009 - Current
TSM
VIDESH SANCHAR NIGAM Ltd./TATA COMMUNICATIONS Pvt Ltd.
08.2008 - 02.2009
Relationship Manager of Prepaid
Vodafone
03.2008 - Current
Relationship Manager of Postpaid
Vodafone
09.2007 - 03.2008
Supervisor Retail
Vodafone
03.2007 - 08.2007
Customer Care Executive
Vodafone
12.2005 - 02.2007
VODAFONE ESSAR MOBILE SERVICES PVT LTD
06.2005 - 08.2008
Retail Executive
Vodafone
06.2005 - 11.2005
Senior Executive
SOLUTION INTEGRATED MARKETING
12.2004 - 05.2005
System Executive
MUKUND SOFTS
11.2003 - 11.2004
Telemarketing Executive
ICS CLUB MARKETING (INDIA) PVT LTD
06.2003 - 11.2003
AISSCE (10 + 2) -
Bachelor of Commerce -
Kurukshetra University
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