Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Mohit Kailay

Mohit Kailay

Grande Prairie

Summary

Experienced hospitality Professional with a demonstrated history of working in the retail and hospitality industry with proven results. Skilled in Employee Engagement and Recognition, Coaching, Strategic recruitment, talent planning, Retail and management. And a leader with on-hand IT Skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Service Manager

Wendys
06.2023 - Current


  • Supervise, train, and mentor restaurant staff to ensure excellent customer service and operational efficiency.
  • Provide ongoing feedback and performance evaluations of the team, and take disciplinary actions when needed.
  • Act as a liaison between customers and management, ensuring a high level of guest satisfaction.
  • Assist with managing restaurant financials and COGS.
  • Ensure that all company policies and procedures are being followed, including health and safety standards.
  • Monitor and enforce compliance with all local, state, and federal regulations related to food safety and workplace safety.
  • Manage food cost controls to oversee the budget.
  • Helping the team to make the business more profitable.

Food Service Restaurant Manager

Annapurna
06.2021 - 05.2023
  • Scheduled employees to keep shifts well-staffed.
  • Trained newly hired employees on service techniques, company procedures and safety processes.
  • Worked closely with chef and cooks to determine menu plans for special events or occasions.
  • Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques, and communication skills to ensure a positive experience.

Retail Sales Supervisor

Lowe's
05.2022 - 05.2023
  • Mentored newly hired staff in upselling techniques, customer service and product expertise.
  • Oversaw cash handling procedures, reducing discrepancies and safeguarding company assets.
  • Provided exceptional leadership during peak trading periods, ensuring smooth operation and high sales.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
  • Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.

Cash office Clerk

Lowes
08.2022 - 12.2022
  • Managed petty cash fund, distributing cash for approved expenses and maintaining detailed records.
  • Monitored cash levels, ordering currency and coins to meet daily operational needs.
  • Operated cash register systems, handling cash, card, and cheque payments effectively.
  • Availed money needed by senior staff to make transactions on behalf of company.
  • Banked daily takings efficiently, completing account books accurately for clear financial records.

Education

Tourism management -

St Lawrence College
04.2021

Business Analysis

Techcanvass
New Delhi, India
11-2024

Computer science and Web Development Course - Computer Science

SYHS Hoshiarpur
Talwara, Punjab
01.2019

High School Diploma -

Govt, Sen Sec School Talwara
Talwara Punjab
04-2019

Skills

  • Inventory control and record keeping
  • Strong work ethic
  • Supervisory skills
  • Customer Service
  • HTML, DHTML
  • CSS
  • Photo types
  • Agile and scrum methodologies
  • Requirement gathering
  • Decision making under pressure
  • Relationship Management
  • Positive Attitude
  • Customer relationship building

Certification

  • Career essentials in Business analysis by Microsoft and Linkedin.
  • Accessibility for Ontarian with Disability Act (AODA) Certified
  • Student Ambassador St Lawrence College Batch 2020
  • Merit holder in whole India in digital India Competition

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Food Service Manager

Wendys
06.2023 - Current

Cash office Clerk

Lowes
08.2022 - 12.2022

Retail Sales Supervisor

Lowe's
05.2022 - 05.2023

Food Service Restaurant Manager

Annapurna
06.2021 - 05.2023

Tourism management -

St Lawrence College

Business Analysis

Techcanvass

Computer science and Web Development Course - Computer Science

SYHS Hoshiarpur

High School Diploma -

Govt, Sen Sec School Talwara

Similar Profiles

CREATE PROFILE
Mohit Kailay