Mohit Kedia

Event Management & Vendor Relations Intern
Cosimical Event Planners

• Coordinated with wedding industry vendors to onboard them onto the company’s platform.
• Managed the complete onboarding process, from vendor outreach to profile activation.
• Maintained and updated client data using Excel and internal tools for smooth operations.
• Conducted daily follow-ups with vendors to ensure timely onboarding and engagement.
• Successfully onboarded 15+ clients to the website, contributing to platform growth.

• Product Operations: Managed customer queries and support, handled returns and complaints, and oversaw product delivery and logistics.
• Supply Chain Management: Coordinated with vendors, logistics, and the warehouse to ensure smooth order processing and inventory management.
• E-commerce Operations: Managed e-commerce platforms, daily inventory, and other relevant reporting.
• Customer Support: Provided exceptional customer service by resolving queries, addressing concerns, and ensuring customer satisfaction.

• Engaged with cart abandonment leads, recovering 25 sales and generating ₹50,000 in revenue.
• Used persuasive communication to address customer concerns and close deals.
• Managed customer data and analysed cart abandonment trends via Shopify.
• Contributed to increasing customer satisfaction by providing timely, informative responses and personalized recommendations.

• Conducted comprehensive market research on Jaipur's cafe and restaurant landscape.
• Generated leads and established initial contact with restaurant owners.
• Maintained consistent follow-ups, building strong relationships with potential clients.
• Effectively communicated with stakeholders and conducted productive meetings with restaurant owners.
• Collected and analyzed daily market data using Excel to identify trends and opportunities.

• Gained hands-on experience in retail operations, including customer service, sales, and inventory management.
• Developed strong interpersonal skills while interacting with diverse clientele and building customer relationships.
• Contributed to sales growth through effective product promotion and implementation of new sales schemes.
• Demonstrated ability to handle multiple tasks simultaneously in a fast-paced retail environment.