Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Attributes
Personal Information
Languages
Projects
Quote
Timeline
CustomerServiceRepresentative
Mohit Khanna

Mohit Khanna

New Delhi

Summary

  • Results-Driven Practice Manager (MOM) With over 15 years of expertise in Defined Benefits Domain, specializing in manual calculation, plan management, and shared services operations. Proven success in overseeing a diverse portfolio of 90 large market clients and 40 clients for DBE enterprise, directing a team of 100 professionals, including 8 people managers and 10 Benefits Operations Managers. Holder of a B1 visa for the US, with extensive experience traveling for business purposes, sponsored by the company.

Key Achievements:

  • Led automation initiatives resulting in significant FTE savings and enhanced work quality.
  • Received three consecutive Platinum awards for exceptional client delivery and automation excellence.
  • Proficient in stakeholder management, project leadership, and strategic planning.
  • Dedicated to leveraging expertise as a Rewards Strategic Partner to drive organizational growth. Professional Attributes:
  • Diligent payroll manager skilled in coordinating accounts receivable and payable, maintaining debt prevention activities, and fostering a culture aligned with practice values.
  • Expert in personnel, budget, and operations management, with a proven track record of staff training and development.
  • Exceptional at building and maintaining customer and stakeholder relationships.
  • Proficient in coordinating and allocating resources to meet demand while maintaining financial stability.
  • Organized and forward-thinking, adept at balancing short- and long-term requirements.
  • Qualified health services professional committed to optimizing service delivery and improving patient wellbeing.
  • Passionate and responsible, recognized for delivering outstanding quality and service throughout 14 years of industry experience.
  • Adaptable and results-oriented, consistently meeting job demands and deadlines through diligence and dedication to quality.

Overview

18
18
years of professional experience

Work History

Practice Manager (MOM)

Wipro
12.2009 - Current
  • Successfully managed a portfolio of 90 large market clients and 40 clients for DBE enterprise, overseeing a team of 100 professionals including 8 people managers, 10 Benefits Operations Managers, and a diverse group of processors and associates
  • Led automation efforts with Athen for major projects, resulting in savings of 10 FTEs and improved work quality
  • Directly involved in automation projects for reconciliation and major file automation, saving 3 FTEs and enhancing payroll process efficiency
  • Successfully automated manual PCS for Prudential client, contributing to additional work from the end client
  • Played a key role in RFP pitches to secure additional clients for Wipro/Alight
  • Managed client delivery, led automation initiatives, and collaborated with stakeholders to drive strategic objectives
  • Recognized with three consecutive Platinum awards for exceptional performance in client delivery and automation.

Customer Service Representative

HCL Technologies Pvt LTP
11.2006 - 01.2009
  • Provided exemplary customer care support for British Telecom process, consistently achieving excellence and winning various awards.

Education

Skills

  • Quality Management (Specializing in eliminating O&O situations)
  • Human Resource Management
  • Account Reconciliation
  • Rewards Strategy Development
  • Stakeholder and Relationship Management
  • Team Leadership and Development
  • Project Management
  • Change Management
  • Risk Management
  • Data Analytics
  • Advanced Excel and PowerPoint
  • Strong Presentation Skills
  • Clear Communication and Interpersonal Skills
  • Staff Appraisals
  • Performance Metrics
  • Regulatory Requirements
  • Policies and Procedures
  • Quality Assurance (QA) Controls
  • Health and Safety Awareness
  • Database Management

Accomplishments

  • Back to back three Platinum Award winner in last three continuous Year.
  • Led automation initiatives resulting in significant FTE savings and enhanced work quality.
  • Received three consecutive Platinum awards for exceptional client delivery and automation excellence.
  • Proficient in stakeholder management, project leadership, and strategic planning.
  • Dedicated to leveraging expertise as a Rewards Strategic Partner to drive organizational growth.

Professional Attributes

  • Diligent payroll manager skilled in coordinating accounts receivable and payable, maintaining debt prevention activities, and fostering a culture aligned with practice values.
  • Expert in personnel, budget, and operations management, with a proven track record of staff training and development.
  • Exceptional at building and maintaining customer and stakeholder relationships.
  • Proficient in coordinating and allocating resources to meet demand while maintaining financial stability.
  • Organized and forward-thinking, adept at balancing short- and long-term requirements.
  • Qualified health services professional committed to optimizing service delivery and improving patient wellbeing.
  • Passionate and responsible, recognized for delivering outstanding quality and service throughout 14 years of industry experience.
  • Adaptable and results-oriented, consistently meeting job demands and deadlines through diligence and dedication to quality.

Personal Information

  • Date of Birth: 10/16/84
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi

Projects

Led automation efforts with Athen for major projects, resulting in savings of 10 FTEs and improved work quality. Directly involved in automation project for reconciliation and major file automation, saving 3 FTEs and enhancing payroll process efficiency. Successfully automated manual PCS for Prudential client, contributing to additional work from the end client. Collaborated with technology and Batch team to introduce a new tool for setting up manual critical payments for participants, improving quality and efficiency.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Practice Manager (MOM)

Wipro
12.2009 - Current

Customer Service Representative

HCL Technologies Pvt LTP
11.2006 - 01.2009

Mohit Khanna