Key Achievements:
Led automation efforts with Athen for major projects, resulting in savings of 10 FTEs and improved work quality. Directly involved in automation project for reconciliation and major file automation, saving 3 FTEs and enhancing payroll process efficiency. Successfully automated manual PCS for Prudential client, contributing to additional work from the end client. Collaborated with technology and Batch team to introduce a new tool for setting up manual critical payments for participants, improving quality and efficiency.