Mohit Kumar

Experienced Senior Salesforce Developer with 8 years of expertise in Sales Cloud, Service Cloud, Salesforce CPQ, and Force.com Sites and Community. Proficient in developing custom solutions using Apex Triggers, Visualforce Pages, Integrations, Lightning Aura Components, and LWC Components. Demonstrated ability to lead technical teams, design scalable solutions, and implement complex functionalities within Salesforce ecosystems. Strong understanding of business processes and adept at translating requirements into effective Salesforce solutions.

• Salesforce Certified Administrator
• Salesforce Certified PD I
• Salesforce Certified PD II

• Customized Salesforce Solutions for Client for Dog Training & Boarding Reservations, Customized Salesforce solutions for streamlined client management and boarding reservations. Integrated systems for seamless data flow. Ensured operational efficiency and client satisfaction. Implemented and managed permission access levels for various trainers within the organization, ensuring data security and privacy. Streamlined processes through the development of Aura components, enhancing user experience and efficiency. Orchestrated synchronization operations between trainers' Google Calendars and the internal system, facilitating seamless event management and scheduling. Worked on Callouts to create the events in Google Calendar and Created Rest Resource Classes for getting the created and modified events from Google Calendar in Salesforce. Authorize.Net integration using Rest APIs. Developed trigger to share records with portal users on the basis of Contact’s “Reports To” hierarchy. Visualforce Pages development to create Training Agreement, Boarding Agreement and Progress Reports. Developed and integrated signing functionality into Visualforce pages, enabling the generation and signing of documents directly within the Salesforce environment, enhancing workflow efficiency and compliance.
• Comprehensive Customer Community and Service Cloud Platform Development, Led the development and implementation of a comprehensive customer community platform for a client, integrating knowledge base setup, webchat functionality, and Omni-Channel configuration. Delivered end-to-end support solutions, empowering users to access information efficiently and receive real-time assistance across multiple channels. Implemented and configured Salesforce Service Cloud to streamline client’s customer service processes. Designed and deployed Omni-Channel Routing to ensure efficient case distribution. Developed a comprehensive knowledge base, resulting in improved self-service capabilities. Customized the Service Console for enhanced agent productivity and user experience. Provided training and support to client’s customer service team, enhancing overall service delivery.
• Salesforce CPQ Implementation and Optimization, Utilized Salesforce CPQ (Configure, Price, Quote) focusing on product rules, price rules, and quote template customization. Proficiently implemented and optimized rules to streamline pricing strategies and enhance quote generation efficiency. Implemented and managed permission access levels for various Users within the organization, ensuring data security and privacy. Designed and implemented complex product rules and price rules to automate pricing calculations and ensure accurate quotes. Customized quote templates to align with brand guidelines and enhance the visual appeal of customer-facing documents. Conducted training sessions for end-users to familiarize them with Salesforce CPQ functionalities and provided ongoing support to address queries and issues.
• Student and Coach Management System, Customized Salesforce solutions for streamlined Student management and Coach Management. Developed Force.com Sites for Student Portal and Coach Portal. Spearheaded the development and management of the Student Portal and Coach Portal, empowering users with tailored functionalities to enhance their engagement and experience. Empowered students to effortlessly update their profiles, view personalized calendars, and book sessions from available coach sessions, fostering a seamless interaction process. Implemented features enabling students to register for events directly through the portal, facilitating efficient event management and participation. Facilitated streamlined communication by enabling coaches to oversee all assigned students' activities, access their calendars, and schedule sessions, enhancing accountability and productivity. Leveraged Field Sets to dynamically generate and manage data across both the Student and Coach Portals, ensuring flexibility and scalability in data management processes. Orchestrated a custom e-pay integration, seamlessly incorporating payment functionalities into the portals, thereby simplifying transaction processes and enhancing user convenience.
• Comprehensive Bus Transport System, Led the development of a comprehensive bus transport system, focusing on implementing a seamless charter booking process. Utilized Force.com sites to provide clients with transparent access to charter details and confirmation stages, enhancing communication and client satisfaction. Empowered vendors with the ability to track assigned charters and confirm availability, streamlining operations and optimizing resource allocation. Resulted in an efficient and user-friendly platform that improved the booking experience for clients and vendors alike. Developed Lightning Web Components (LWC) to enable the creation of quotes for various routes within the transport system. Integrated Google Maps API to dynamically fetch route times and addresses, providing accurate and up-to-date information for clients. Utilized LWC's capabilities to enhance the user experience, allowing for intuitive interaction and efficient quote generation. Designed Visualforce email templates to automate the process of sending route summaries to clients via email. Customized email templates to include relevant route details, ensuring clarity and completeness in communication. Implemented a seamless integration between LWC components and Visualforce email templates, facilitating smooth data flow and communication within the system. Enhanced efficiency and client satisfaction by providing a comprehensive quoting and communication solution within the transport system. Custom e-pay integration.
• NetSuite and Salesforce Integration through Mulesoft, Client was maintaining the Information in NetSuite. They wanted sales to have some criteria-based approvals and syncing their data to both ways. Web to Case, Email to Case and Approval Process Setup. NetSuite Salesforce Syncing by using MuleSoft Composer Flows.
• Financial Services Platform Customizations, Client provides Financial Services to Latino Community. They wanted people to have access to their loans and Installments and process the payments and based on that calculate Total Remaining Loan Balance, Interest and Principal balances etc. Setup Customer Community (Experience Site). Customized the calculation process by using Trigger flows and screen flows.
• Salesforce Field Service Lightning (FSL) for Pest Control Services, Developed and implemented Salesforce Field Service Lightning (FSL) for a client providing pest control services. Integrated Pronto Forms with Salesforce to streamline data capture and processing. Built dynamic processes to add new pronto forms questions easily. Enabled real-time updates and synchronization between field operations and Salesforce. Enhanced operational efficiency and service delivery by automating key processes and ensuring seamless data flow.