Mohit Kumar
Gurugram
Summary
Dynamic Process Associate with a proven track record at IGT Solutions Pvt Ltd., adept at data analysis and critical thinking. Successfully optimized client processes, achieving a significant reduction in processing time. Committed to customer satisfaction and quality compliance, leveraging strong communication skills to enhance team collaboration and project outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
IGT Solutions Pvt Ltd.
Gurugram
05.2024 - 02.2025
- Handled CFM
- Passenger Claims
Process Associate
IGT Solutions Pvt Ltd
08.2022 - 10.2023
- Managed and optimized various client processes to improve efficiency and accuracy
- Collaborated with team members to implement process improvements that led to a significant reduction in processing time and error rates
- Assisted in the preparation of process documentation to ensure all team members were fully informed of their responsibilities
- Utilized computer systems and software proficiently to maintain and analyze data, contributing to the overall success of projects
Education
B.A - Economics and History
Kirorimal College, University of Delhi
Delhi10.2023
CCC - Course on Computer Concepts
NIELIT
DelhiSkills
- Data Analysis
- Research
- Microsoft Office Proficiency
- Critical Thinking
- Communication
- Customer Service Excellence
- Customer Retention
- Customer Satisfaction
- Analytical and troubleshooting skills
- Situation analysis and real-time problem solving
- Quality and compliance adherence
- Attention to detail
Certification
CCC (Course on Computer Concepts), National Institute of Electronics and Technology
Hobbies and Interests
- Reading
- History Enthusiasm
- Technology Gadgets
- Traveling
Languages
- English
- Hindi
Timeline
Process Associate
IGT Solutions Pvt Ltd.
05.2024 - 02.2025
Process Associate
IGT Solutions Pvt Ltd
08.2022 - 10.2023
B.A - Economics and History
Kirorimal College, University of Delhi
CCC - Course on Computer Concepts
NIELIT
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